I saw an advert for the Crumlin Road Gaol tours and decided to book for a friend an myself. The online reservation system is a major disappointment in two respects. I cannot understand how today with the technology that is available, that the server used is not secure. Secondly, the confirmation email that I received confirmed a tour for 0900 on 19 November 2012. I made the booking on 21st January 2013! Concerned, I called the Welcome Centre the following morning and was immediately told that due to a glitch, everyone is sent an email confirming what was the first tour of the current series of tours. It is inexcusable that this problem has not been rectified in a 3 month period.
Gripe over. The positives blown the negatives out of the water! Crumlin Road Gaol is as good a visitor attraction as I have visited anywhere, without exception. Never having been there before, I expected to be be brought around a wreck of a place that was run-down. I could not have been more mistaken!
We were in a group of about 20 people and were met by our guide, Roy, who really made the tour special. It was really humbling to walk around the various parts of the complex, to see the photographs of inmates and realise that it was factual. Those parts of the gaol that are part of the tours have been restored to give a really good impression of how it was when in use. I intentionally do not want to describe details of the tour, and I would spoil the enjoyment of future visitors.
My initial criticism is meant to be entirely constructive. The Crum is so special that anything that makes it difficult to book a tour must be fixed. A few weeks ago I visited the new Titanic Building and it was superb. But it was purpose built, and does not have the genuine bricks and mortar and history from dating 1854 of the Crum. It is World class and I'm looking forward to returning soon!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 11, 2013
Report response as inappropriate
Thanks for taking the time to review your experiences of Crumlin Road Gaol. I was disappointed to hear of the problems you encountered while trying to book the tour but these issues have now been fixed.
I am glad to hear that you enjoyed the tour and would recommend a visit to the gaol. I will ensure that Roy and the rest of the team are made aware of your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.