i treated myself and my mum for afternoon high tea with champagne, they do this service in set sessions we went for 3pm on a saturday. It was very busy but well organised, we where seated straight away and our server was very nice helped us with the tea choices. The atmosphere was great and the room is amazing we spent about 2 hours here and could have spent longer at no point did they make you feel that gyou time is up etc. We didnt finish our treats in the tea stand and was offered to have this boxed so we could take away. This came in a beautiful blue and white box with the merchant hotel logo on front just topped off our afternoon was a great experience and would love to do again.