I think micheal in the dinner roon upstairs was very good he was kind helpful and polite. The room was amazing and the food and drinks where high standard thank you. The staff where very kind and helpful. The place is beautiful inside and met some celebraties there too

without doubt the best hotel experience in Belfast. This place oozes class, from the "doorman" - a refreshingly attractive blonde female, to the receptionist, to the delightful bedroom with the comfiest hotel bed I've slept in for a long time, to the bar staff (still smiling as our sing-song by the open fire continued to 5am!), to the restaurant staff who welcomed us with smiles even tho' we were late for breakfast..... Don't expect a cheap night (bottle of beer and a G&T £12). So if you want a treat and don't mind bending the plastic, I'd recommend the Merchant. We'll be back.
B&P

I stayed at the Merchant for business for two nights on November 11-13, 2012. I arranged a hotel transfer through the hotel and a driver was waiting as promised when I arrived. He was friendly and engaging.

The front desk staff person at check-in (around 10pm) was incredibly friendly and made me feel immediately welcome. She advised that in-room dining's menu would be much more limited shortly and if I wished to order I should do so soon.

Ciaran assisted with our luggage (my wife was with me) and upon learning that I had not had a proper pint of Guinness beer, went the extra step of attending at the bar adjacent to the Merchant but not connected to bring me up a pint. What incredible service!

It set the tone for consistent, superb and friendly service during our stay. The rooms are spacious and well appointed. The included breakfast is superb and generous.

Highly recommended!

My wife and I stayed here recently for our wedding anniversary and it was truly a great experience from check in to check out. The room, staff, food and drinks were all of the highest standard and I would go back in a heart beat. I would also recommend the Spa which is also fantastic.