I stayed at the Merchant for business for two nights on November 11-13, 2012. I arranged a hotel transfer through the hotel and a driver was waiting as promised when I arrived. He was friendly and engaging.
The front desk staff person at check-in (around 10pm) was incredibly friendly and made me feel immediately welcome. She advised that in-room dining's menu would be much more limited shortly and if I wished to order I should do so soon.
Ciaran assisted with our luggage (my wife was with me) and upon learning that I had not had a proper pint of Guinness beer, went the extra step of attending at the bar adjacent to the Merchant but not connected to bring me up a pint. What incredible service!
It set the tone for consistent, superb and friendly service during our stay. The rooms are spacious and well appointed. The included breakfast is superb and generous.
- Also Known As:
- Merchant Hotel Belfast
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