Stayed just one nite in art deco room, mid week. No one at the door to take our car or help with bags when we arrived, so we had to drive round a few times to get a space.
Checkin smooth, staff very friendly. Shown to our room by very helpful concierge.Rooms very big, comfortable and just as you see on the tripadvisor photos. Amazing big comfortable bed, with mirrored head board! Went straight up to the roof top hot tub. It was fab- had it all to ourselves for the afternoon. Sauna, gym etc available to guests. No one using anything while we were there. Had a cocktail in the bar before heading to the cloth ear for tea. Cocktail bar very nice but the smell of soot from the fire was on our clothes the next day! Came back for another cocktail at the end of our evening out. They were fab! Service good, wee bit on the stuffy side of formal. Some of the bar staff/waiters looked a bit miserable. Place was quiet, I'm sure you will wait for your cocktail when it's busy. But no better place to wait, people watching and such lovely atmosphere. Breakfast the next morning in the great room was delicious. Staff so attentive and service just great. Didn't use the spa or shop, but sure you have to leave something to go back for! Went to the shops for an hour before check out, merchant brolly certainly help us attract better customer service in the shops too! Check out again very efficient and friendly. Reception staff are truly excellent you really believe they want to know if they could do anything better. I don't know that they can! Treat yourself, it's worth it!
- Also Known As:
- Merchant Hotel Belfast
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