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“Lack of privacy means average rating” 3 of 5 stars
Review of Malmaison

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Malmaison
3.0 of 5 Hotel   |   34 - 38 Victoria St, Belfast BT1 3GH, Northern Ireland (Golden Mile)   |  
Hotel amenities
Ranked #23 of 44 Hotels in Belfast
Dublin, Ireland
Top Contributor
235 reviews 235 reviews
56 hotel reviews
Reviews in 70 cities Reviews in 70 cities
464 helpful votes 464 helpful votes
“Lack of privacy means average rating”
3 of 5 stars Reviewed March 12, 2011

We stayed at the Malmaison for a romantic birthday treat/celebration in one of the 'Luxury' rooms. As with a lot of hotels these days, the room was cold on arrival. If a hotel knows you are coming, why don't they put the radiators on in the room so when you walk in it is warm and welcoming. The room was nice, very minimalistic and stylish with a good sized bathroom. The major drawback with the room is the door adjoining the next room. It means you have zero privacy; every spoken word, footfall, tea spoon stirring coffee and other 'noises' can be heard as clear as day. I suppose it would be fine if you had no neighbours on the side with the door but with neighbours it means that you know that everything you say/do can be heard by the people next door. Some people may not mind this but we certainly do.

The breakfast was OK, if anything the full breakfast was a bit dry for my taste but the remaining cereals/juices were standard hotel fayre and it was nice ( but at almost £15 maybe a bit pricey). Service was lacking as we walked into the dining room, wandered around for a few minutes looking at what was on offer, then chose our seats with no sign of any staff. We sat for a further 5 minutes before a waitress appeared and asked if she had 'seated us'. Erm no, you didnt 'seat us' as you were in the kitchen for the last ten minutes and we have never met you before - strange thing to say. Maybe it was because it was mid week and quiet but being welcomed into the dining room is expected. One wonders what would have happened if we had not sat right outside the kitchen door instead of being around the corner out of sight.

There is no doubting Malmaison is a stylish, handily located hotel but it reminded us of Morriisons in Dublin - style over substance. And what is that reception all about? it has to be scruffiest front of house ever encountered with all the printers, cables on show under the desks and an adjoining untidy strore room/luggaage area; a real eyesore and not the first thing you want to see when you walk through the door - first impressions count - why not pull the curtain so guests cant see into your junk store?. With more privacy and slightly better service I think it would deserve 4 stars.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
jess2808
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 11, 2011

Stayed here while attending a concert, room was beautiful, very spacious and spotlessly clean. Staff were great at recommending local bars! Breakfast was the best iv had in years, would go bk just for brekky!!!

My husband used the meeting rooms while we were there and they too were decorated lovely and clean and spacious!! Location great, amazing cocktail list and outstanding staff!!! Definately would recommend!

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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northern ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 5, 2011

We stayed at Malmaison with the deal of a room for £10 if you spend £75 in the brasserie.
After reading poor reviews of the food we were a bit dubious but felt the deal was pretty good so decided to go for it anyway. The rooms were beautiful. Ok a bit on the small side but really, what do you do in the room apart from leave your suitcase there and sleep?! Bathroom was beautiful and toiletries were a great size - plenty to take home after! Our only negative comment was that the bed was rock hard and pillows really bad quality. We wouldn't normally be fussy as we rarely get to go away to a hotel, and travel lodge is usually more within our budget! However, the bed was so hard, at one point i even considered sleeping on the carpet! Room was fairly quiet and nice temperature and it was decorated beautifully.
Now the food. Food was absolutely fantastic. My husband had the steak which was perfectly cooked and I had the cod fillet with champ. We both ate every last bit - it was gorgeous. For desert I had the white chocolate parfait with dark chocolate grenache and it was fabulous. I have never tasted anything like it and could easily have polished off another! Drinks were fairly pricey - pint of guiness £3.55 and glass of wine £6, but you couldn't really expect much cheaper drinks in a 4star boutique hotel. The service was second to none in the restaurant. Very attentive staff who knew everything the needed to know about the food they were serving.

All in all a lovely visit. Would definitely be back to the restaurant as we honestly couldn't fault it. However i don't think we would stay over again, simply because of the bed issue!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Larne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 27, 2011

Have stayed here a few times and love the hotel, we booked their deal of a room for £30 if you spend another £75 on food and drink. Our starter of french onion soup I would gladly have eaten over chips and cheese at a burger van as it was more like gravy than soup. For mains we had the sea bass which was one small fillet, and chicken with dijon cream. The sauce for the chicken was pure mustard and was so sickly I had to scrape it off and eat the chicken dry. We will stay again as we love the hotel, but will definitely never eat in it again. If the same deal is on, I will ask if we can spend the £75 in the bar.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Donegal
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 31, 2011

Stayed last Saturday night and while I found the hotel ok I specifically want to review the restaurant. The waitress was pleasant and the food was grand. However I feel almost 30 quid for a bottle of average Pinot Grigio was extortionate. Also felt that adding service charge for group of two people was unnecessary. I would have given a better tip if it wasn't forced!!

PS: I was woke every hour with the ringing of the Albert Clock!!

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Londonderry Northern Ireland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 24, 2011

Didn't actualy stay at this hotel, visited it for a pre-gig dinner as part of a special offer which came with our tickets promising a main course with a glass of wine for £9.95 which seemed like excellent value. How disappointing! The choice of main course has to be taken from 3 or 4 items marked in red on the menu. Side orders are extra. I went for confit of duck leg on a bed of cassoulet beans. The duck was well cooked but the beans were bland and tasteless. The stock they were cooked in was like gravy granules and water - no garlic or herbs to be seen. My wife had the gorgonzola ravioli. Again bland and tasteless with no sign of the normally tangy blue cheese and a sauce like ketchup with cream mixed through. The biggest disapointment was the wine. It was a half glass - not a full glass, and tasted very sherryish - to the point that my wife couldn't drink it at all. I ordered her a glass of sauvignon blanc which was brought to the table - again just half a glass. It was better, but when I went to pay the bill the half glass of wine was £7.25! They also add a 10% service charge to the bill which is in very small writing on the menu. Overall the food was bland and the prices extortionate. Not a very pleasant experience at all.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Belfast, United Kingdom
2 reviews
1 of 5 stars Reviewed January 22, 2011

let's get this out of the way....only there for a 70th birthday party meal.
Hotel itself is fine...reception fine...bar ok,but serve a poor pint of guinness.
The food....poor....the service awful....three main courses sent back.....in this day & age!
Waiter very pleasant but didn't know what he was doing.

Very,very disappointed (and angry) after all the great reviews.

Thank you for spoiling our evening.

I left before the bill was paid...i hope there was a great discount....NEVER be back !!

Total shame.

  • Stayed January 2011, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Malmaison

Address: 34 - 38 Victoria St, Belfast BT1 3GH, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Romantic Hotel in Belfast
#24 Business Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Malmaison 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Malmaison Hotel Belfast

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