We stayed at the Malmaison for a romantic birthday treat/celebration in one of the 'Luxury' rooms. As with a lot of hotels these days, the room was cold on arrival. If a hotel knows you are coming, why don't they put the radiators on in the room so when you walk in it is warm and welcoming. The room was nice, very minimalistic and stylish with a good sized bathroom. The major drawback with the room is the door adjoining the next room. It means you have zero privacy; every spoken word, footfall, tea spoon stirring coffee and other 'noises' can be heard as clear as day. I suppose it would be fine if you had no neighbours on the side with the door but with neighbours it means that you know that everything you say/do can be heard by the people next door. Some people may not mind this but we certainly do.
The breakfast was OK, if anything the full breakfast was a bit dry for my taste but the remaining cereals/juices were standard hotel fayre and it was nice ( but at almost £15 maybe a bit pricey). Service was lacking as we walked into the dining room, wandered around for a few minutes looking at what was on offer, then chose our seats with no sign of any staff. We sat for a further 5 minutes before a waitress appeared and asked if she had 'seated us'. Erm no, you didnt 'seat us' as you were in the kitchen for the last ten minutes and we have never met you before - strange thing to say. Maybe it was because it was mid week and quiet but being welcomed into the dining room is expected. One wonders what would have happened if we had not sat right outside the kitchen door instead of being around the corner out of sight.
There is no doubting Malmaison is a stylish, handily located hotel but it reminded us of Morriisons in Dublin - style over substance. And what is that reception all about? it has to be scruffiest front of house ever encountered with all the printers, cables on show under the desks and an adjoining untidy strore room/luggaage area; a real eyesore and not the first thing you want to see when you walk through the door - first impressions count - why not pull the curtain so guests cant see into your junk store?. With more privacy and slightly better service I think it would deserve 4 stars.
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- Also Known As:
- Malmaison Hotel Belfast