Spent a Friday and Saturday night here last month to celebrate my fiancé's birthday. Splashed out and booked a superior room with a total cost of £306.00 for bed and breakfast. Arrived and checked in with no problems with a friendly and helpful receptionist. Got to the room and everything was fine...the only issue being the darkness for anyone trying to do makeup etc. A light over the mirror could easily sort this out.
Anyway, went down for a few cocktails and some bar snacks. These were tasty but all quite pricy so the cost quickly adds up after a few hours in the bar.
After that we went back to the room to go to bed. Tried to sleep but unfortunately our room had a door adjoining the next room. Whilst we didn't have a problem with the door being there, it was not properly soundproofed. In fact we could hear every single word that was being said by the guests next door (even though they weren't being in any way loud). So that alone unfortunately kept both of us awake late into the night (even after 4 cocktails each). I also found the pillows of poor quality for a hotel.
So, the next morning we went to reception and without causing any fuss, asked for a new room. This was quickly organised and a few hours later we were shown to our new room. The new room was much smaller not being a superior room which I was disappointed in. I assume they had no superior rooms available. Other than that the room was fine and we both had a much better nights sleep. I was a bit disturbed by a big brown stain on the sheets though which made me feel a bit paranoid not known if it was what I though it was. At this stage I couldn't have been bothered complaining and just sucked it up.
Checked out the following morning and we were charged for two nights in a superior room so we informed the receptionist that it was not a superior room the second night. She reduced the second nights rate by £20.00 to the regular room rate (I assume this was correct but never actually checked). She made a comment that she would put a note beside my name saying that i don't like adjoining rooms. I found that comment slightly rude, belittling our complaint (maybe she was trying to be helpful, I couldn't quite tell).
To summarise, I spent around £500.00 over the weekend in the hotel between the room, food and drinks over the two nights. I left feeling £500 poorer with no good memories to make it feel worth while. Actually feeling a little unappreciated for my custom. I spend a lot of time in hotels and find that a mid range hotel such as a premier inn is usually consistent and you leave feeling like you have got good value for money.
There, rant over.
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- Also Known As:
- Malmaison Hotel Belfast