I had a three night stay in this hotel whilst I was on a business trip in Belfast. It was the second Radisson Blu I had stayed in this week. The welcome was outstanding and the check in was very smoothly conducted in a lovely local accent. There were many accents around the hotel, some East European, some South European and some from even further afield. They were all a credit to the hotel, friendly, helpful and very efficient. I tried dining in the restaurant (Italian) and had a very generous and pretty fair Veal Milanese served by a very entertaining Italian waiter. I had room service that was as good as the restaurant and what was particularly commendable was that the person taking order gave me both an accurate delivery time (25 minutes) and made it clear there was a charge for the service.
The bedroom was comfortable and unusually for hotels of this type the climate control worked properly. The bed was in a slightly odd position being at an angle to the walls but it was comfortable and provided a good night's sleep. I could have done with a bit more cupboard space for three days clothes but otherwise the room was well appointed.
The function rooms were nicely laid out and the staff responsible came to check that everything was OK a few times during the day, water bottles were replaced at all breaks and a request for some extra equipment was met in just a few minutes.
I was already happy with my stay when I checked out but the icing on the cake was that I discovered I had left something in my room when I was on the way to the airport, I phoned the front office and they went to the room to check if it was there and then put it in a taxi, phoned me back to tell me this and then ensured that I and the taxi found each other at the airport. Above and beyond what might be expected of a mid-range hotel.
There were a couple of bad points, I had breakfast on three mornings and only on one was I offered tea or coffee before I had finished my food and that was when one of the waiting staff showed me to my table. Also, it seemed to take quite a bit of time to get served in the bar if sitting at a table but an approach to the bar got a swift and courteous response.
People moan about Eastern Europeans coming and taking jobs and it seems that the majority of staff in our hotels are not British but quite frankly the hotels are far better for this as the level of service is greatly improved. The Radisson isa nice mix of local and foreign staff and it works very well. Overall the staff were some of the best that I have encountered recently.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.