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“Wonderful” 5 of 5 stars
Review of The Great Room, Merchant Hotel

The Great Room, Merchant Hotel
Waring Street, Belfast, Northern Ireland
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Ranked #34 of 777 Restaurants in Belfast
Cuisines: Bakery
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
Dublin, Ireland
Contributor
14 reviews 14 reviews
9 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Wonderful”
5 of 5 stars Reviewed October 31, 2013

Wonderful food and surroundings, try the tasting menu, you get to try a different wine with every course, its expensive but worth it.

  • Visited October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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133 reviews from our community

Visitor rating
    88
    25
    16
    0
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Whitley Bay, United Kingdom
Contributor
16 reviews 16 reviews
9 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Opulent surroundings”
4 of 5 stars Reviewed October 24, 2013

Would thoroughly recommend having lunch in the great room just to experience the opulent surroundings, the food is pretty good too and there is a terrific 3 course menu for under £25. The building and the decor are spectacular, you do feel like you should whisper as it is all very civilised with everyone having lunch or afternoon tea but we were a little noisier celebrating a birthday and no one seemed to mind. The staff were very efficient. This is a fabulous treat for anyone visiting the city.

  • Visited October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto plata
Senior Contributor
29 reviews 29 reviews
8 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Fabulous, memorable feast”
5 of 5 stars Reviewed October 20, 2013 via mobile

We had an amazing dinner at the Great Room. The food was delicious - one of the best meals we have ever had and we travel worldwide and eat out extensively. The ingredients were local - farm to table - and expertly prepared. Highly recommended are the scallops; the sea bass was also stellar. The chocolate fondant was worth every calorie even if it takes days to work it off. An impressive wine list cut across a wide range of regions, grapes and prices
Customer service was exemplary.
Special thanks to Kathryn W for facilitating this very special meal. She went above and beyond to facilitate our requests; we ended up having a most memorable experience
We recommend The Great Room and suggest you dine here when in Belfast.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
32 reviews 32 reviews
21 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
52 helpful votes 52 helpful votes
“Afternoon Tea - Wannabe Hitler staff”
1 of 5 stars Reviewed October 11, 2013

For a special treat for my mother and father i took them to The Merchant for Afternoon Tea [1.00pm] I have been here multiple times for tea and dinner and have enjoyed. Today however was quite a disappointing. My main issue was that i wanted to order two afternoon tea's as i enjoy scones and tea , i usually leave the desserts and as my father has a sweet tooth i thought two afternoon tea's would be sufficient among 3 people. When i placed my order i was told this is not possible and told me it is per person. I found this so rude and insulting. If i go into a restaurant aslong as i am paying price of that dish no waiter should be able to 'tell' me i can't divide. I was so shocked and as it was a special day out i did not want to cause fuss so i agreed. I have also been here multiple times for afternoon tea and i have seen people sharing at tables before.

My second issue was one of less concern - the strawberry jam i was informed has changed and has watery consistency which no jam should have especially when you have it with scones.

[this is my complaint email i sent direct to them]

    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
64 reviews 64 reviews
48 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“Afternoon tea wonderful”
5 of 5 stars Reviewed October 9, 2013

I took my young twelve year old granddaughter for afternoon tea as a birthday treat. She wanted to have the experience because she had heard about it from her Mum, aunts and myself but was a little worried she would be the youngest person there and would feel embarrassed. She was the youngest but loved every minute. She wasn't uncomfortable at all and loved her birthday cake surprise. She also loved the little box of uneaten goodies to take home. The setting is magnificent, the staff meticulous and the whole experience is luxurious. A fabulous treat for any age and a must for any visitor to Belfast.

  • Visited October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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