Stayed here for my wife's birthday. Read the reviews and was impressed, rightly so. The staff were so friendly from the moment we arrived until checkout. We booked in for afternoon tea and it was delightful, cocktails in a teapot, not just a small teapot but a regular one with about 3 glasses in it. Afternoon tea was nice for a treat but small and we enjoyed it. We went out for evening meal, when we returned to the hotel it was buzzing with people. We went to the residents bar area for a chillout with a quiet drink. Paul on reception was an absolute gentleman. I observed his mannerism with customers and he was great. Even with guys who were well intoxicated he put them at ease and seen them to taxis safely, a real duty of care provided. Room was clean and spacious.
I have stayed in many large chain hotels in Belfast but I must say this is the only one I would look forward to returning to.
Very impressed, definitely the best hotel in Belfast without a shadow of a doubt.