Entering the attractive little coffee shop I had high hopes for a delightful experience this lunch time, however, my hopes were to be short lived. We went in at 12:05 and walked towards the counter were a lovely girl gave us some menus and told us to take a seat and she wud be with us in a few minutes to take our order. Looking down the menu it was very standard with nothing very adventurous, so I decided on the bacon, brie and avacado panini. Waiting for our order to be taken I noticed another coulple that had come in and sat down long after us but yet they were attended to immediately even having their order taken before ours while we were continued to be ignored, eventually having our order taken at 12:20. There were only 4 tables being used with 2 people at each, how would they cope on a busy day? Also, the cafe could definately do with a little background music to give it something that resembles an atmosphere. So waiting on our lunch, a table of three people arrived in who ordered a late breakfast which would usually take slighly longer to cook with everything involved in a fry as opposed to sandwiches, paninis, etc. At 12:40 they were served their lunch time breakfast while we continued to wait for our paninis which were nowhere in sight and with none of the 4 staff working, seeming to concerned about the customers on the cafe floor. I don't understand how with so many staff working and so little customers how a team can be so unproductive? Eventually, one of the staff brought our paninis over at 12:50 (a full 30 minutes after we ordered) with a rather concerned look on his face asking was everything ok? I was so hungry at this stage I just said, "fine" so I could eat my lunch quickly because I had an appointment on the lisburn road at 1:00. The panini was not much to look at, with very little brie or avacado in it, was more like a bacon buddy, very bland and tasteless and not worth how much it cost. I ate half ot it and then had to leave because I would have been late if I had stayed any longer to finish my meal. It is such a pity, this place has a fantastic location and so much potential but the customer service and quality of food really do let it down, in future people would be better writing a letter to santa with their order, at least then it would arrive by christmas long before coming out of this kitchen!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.