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“good hotel” 5 of 5 stars
Review of Ramada Plaza, Belfast

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Ramada Plaza, Belfast
4.0 of 5 Hotel   |   117 Milltown Road, Belfast BT8 7XP, Northern Ireland   |  
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Ranked #20 of 44 Hotels in Belfast
Dublin, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“good hotel”
5 of 5 stars Reviewed March 19, 2013

I stayed here for one night in a twin bed room with my mum. We came up from the South for a shopping trip. The staff were helpful and polite. The room was spacious and comfortable and really spotless. It had a good shower and also a bath which i prefer. There was a fridge which was empty and off so after i found the plug switch at the back it was great to keep the milk i brought with me for tea (I hate the UHT stuff). Although I didn't avail of it the late check out is a great idea. I will come and stay again and bring my swimming gear with me for a leisurely morning swim.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 20, 2013
Dear Mary

Thank you for taking the time to post your review during your recent stay at The Ramada Plaza Belfast. It is always nice to hear our customers feedback and we are glad you and your mother had a enjoyable stay and found everything satisfactory within the hotel. Please do return for another visit and avail of all our health and beauty and leisure facilities next time. Assuring you of the best attention at all times.

Regards
Geraldine McLarnon
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743 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Portuguese first
  • Swedish first
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English first
Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2013

We stayed 3 nights, checked in straight away in an interconnecting room, which was lovely a queen bed with a family room 104,106 nice clean room, bathroom, little fridge which was great, nice comfy beds!
The breakfast was lovely, staff great!! The hotel was very quiet, the only negatives for me as staying with a young family was that they had nothing for kids, not even a play room and the swimming pool was very cold!!!! The first night there was a party on and they made a lot of noise in the corridors, didn't get much sleep but the next 2 nights were fine. I would recommend this hotel to friends but not with young children.

Room Tip: interconnecting room, can sleep 2 adults and 3 children comfortably
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 20, 2013
Dear Tracy

Thank you for choosing to stay at The Ramada Plaza Belfast. We do hope you and your family had a enjoyable stay with us and found everything to your pleasing. We appreciate your comments both positive and negative and are glad you found the accommodation comfortable and satisfactory for your family needs. Thank you for your nice comments on the staff service and breakfast at the hotel as we strive to provide and maintain our high standards at all times.
We apologize for the noise from other various parties staying in the hotel and understand the disturbance this can cause especially with children and families staying however we do our very best to keep this controlled by our night team and allocating various rooms on separate floors in the hotel. We do take on board your comments and will be addressed accordingly. Once again thank you for your review and do hope to see you again on another visit in the future.
Regards
Geraldine McLarnon
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Amsterdam, The Netherlands
Top Contributor
72 reviews 72 reviews
57 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 16, 2013 via mobile

Read lots of mix review about this hotel but i was looking for a place quick so decided to booked this 2 for 2 nights and i was happy i met the decision !! Check in was quick and the girl behind the counter was really helpfull and always smiling made me happy too !! Thou i checked in really early i got my room almost immidiately, clean room , nice bed and Ye!!!! A fridge -:) ... Love this hotel already !!!! Really nice bathroom only a small but ..... The towels smell like wet dog -:).. Sorrry -:) ...., free wifi (YAY.....).. Pool , sauna and steam was awesome !! And the brekky menu was what i need !! ... Chaupeu for the front office staff.. Service with smile !! I stayed in lots of hotels in Belfast from Sept 2012 to March 2013, Ramada Plaza Front Office staffs are AWESOME !!! Keep smiling ... Would i recommend this hotel to my friends,colleagues and Fam? YES!!! I Woudl!! Cheers .....

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 19, 2013
Dear Ephie L

Thank you for choosing to stay at The Ramada Plaza Belfast. We are pleased to know that you enjoyed the hospitaliy, facilities and the service we provide within the hotel. Our front of house team always gives that warm welcome and helpful efficient service to our guests during their stay to make it a memorable one. We appreciate your comments mentioned and are delighted that you can recommend our hotel to your family and friends. We do look forward to seeing you back at the Ramada Plaza Belfast in the near future.

regards
Geraldine McLarnon
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Derry
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

I'm stunned at the poor reviews the hotel has received - stayed one night and found the hotel fantasic value, the food was outstanding and the staff were very attentive and on several occasions we were asked by different staff if all was well with our stay. The rooms are great, very comfy beds, and nice clean bathrooms. Lovely decor, little fridge also which was unexpected. Free car parking and lots of spaces, easy access to hotel. Pool was great, very family friendly, didn't use the gym but my son loved it and said staff has approached him to ask if he'd any questions about the equipment. Bar food was lovely - had Paninis for lunch - very reasonably priced. Lovely walks around hotel - all in all great service and amazing value for money, will certainly return. One last thing green room staff, brilliant, had a great Saturday evening meal, mixed and matched menu! Loved it!!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 13, 2013
Dear ninabina

Thank you so much for your lovely review reference your recent stay at The Ramada Plaza Hotel.
Its a pleasure to know that you found everything within the hotel fantastic our team very much appreciates your comments and are glad that the facilities and surroundings we have to offer made your stay a enjoyable experience. Also thank you for your nice compliments on the lovely food and service provided by the staff great to know that. We will be delighted to welcome you back on another visit to The Ramada Plaza Hotel in the future.
Regards
Geraldine McLarnon
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1 review
5 of 5 stars Reviewed March 10, 2013 via mobile

The staff in the hotel were great, very friendly and welcoming. They made my daughter feel so important. The rooms are very clean and facilities are brilliant with the hotel offering so many facilities onsite

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 13, 2013
Dear Tijohns

Thank you for taking the time to post your review during your recent stay with us. We appreciate your kind comments and are pleased that you and your family had a enjoyable stay at The Ramada Plaza Belfast. Its wonderful to know that you found the facilities brilliant and that we had plenty to offer for you and your family. The staff at the Ramada Plaza always ensure our guests are provided with a friendly welcome and helpful service at all times, thank you for your nice comments. We look forward to welcome you back again to The Ramada Plaza Belfast.
Regards
Geraldine McLarnon
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Letterkenny, Ireland
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 9, 2013

Stayed here on a 2 night break with my cousin. Receptionist was friendly on check-in, but I felt we were rushed away from the desk because she needed to answer phones and whatever machines were buzzing at the time. Our room was quite small for a twin, even though I had emailed in advance and asked for a spacious room as my friend was in a wheelchair, the bin in the bathroom was half full from the previous guests stay. We had up-graded to the executive lounge but there was no mention of this on check-in, we had to go back to the desk to get information on this. Unknown to us at the time of booking the lounge was only open to from 6-8 in the evening, which didn't suit us as we were going out to concerts on both evenings, Clare a different receptionist did speak to a manager and did get the lounge opened for us before we went out that evening, and she also arranged a taxi for us, which was very nice of her. Snacks were supposedly to be provided in the Exec lounge and when we asked for some,we were told there was no nuts of crisps available as they are only ordered in for functions. Why advertise that they are included if they are not available. From what I can see it doesn't state on the website that the executive lounge is only open in the evening, we definitely wouldn't booked this if we had of known in advance. It was really a waste of £40 for us. We would of preferred to just get a refund.
Once we got checked-in we went to the bar to get some lunch.There seemed to be a conference on in the hotel and the attendees were going for lunch in the bar at this time, because of this there was a limited menu, which I can understand as it was busy. My friend ordered soup and sandwiches, the soup didn't come with the rest of our food so we had to ask for it again, the girl that brought it down had been really sloppy with the bowl and it had spilled over the edges of the bowl. I order the fish and chips which was very nice.
Breakfast was good on both mornings, a wide variety on offer. staff were very friendly.

We did have to borrow an extension cable from one of the maintenance men for the duration of out stay, which was no problem at all.

Overall we were very disappointed with our stay. I wouldn't stay again because of this and due to the fact that the hotel is quite a bit outside the city.

Room Tip: The hotel is quite a bit outside the city and the taxi firm that has a free phone is very expensive.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 11, 2013
Dear Deidre

Thank you for taking the time to post your review during your recent stay with us at The Ramada Plaza. We very much appreciate your feedback from your two night stay and are dissappointed to find that certain aspects of your stay did not meet our normal standards at this time. We will certainly follow up on your initial booking on your requests for your room requirements, and the executive package, on the breakdown of communication and information passed on during your check in, so we can understand what went wrong on this occassion. Its pleasing to know that our front of house team was helpful and friendly on your check in, at this time there was a large conference going on in the hotel so during this time there was a lot of activity going on throughout the hotel, however we must apologize for the service you received and the delay in food in the bar during your lunch. Thank you for your kind comments on the nice food, breakfast and friendly staff at the hotel which we hope allows for your other comments mentioned. We would like to have the opportunity to welcome you back again assuring you of our best attention at all time. Please make direct contact where we can assist in any special requirements in the future.
Regards
Geraldine McLarnon
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Armagh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed March 5, 2013

well having worked hard all week and wanted to take the wife away for a nice night away from home with a few friends, we found this hotel had it all wrong... Staying in a lot of hotels every year on weekend breaks i never got treated as poorly as i did last weekend.. The Hotel had a function on up the stairs, and even though nothing to do with the down stairs bar, when we got settled into are room which to be honest was grand we met up with our friends in the bar and at first we were refused drink. I was then asked to prove i was a guest, then told there was no hot food been served, after finally reassuring the member of staff i was a resident we were then served are drinks in plastic cups. which is a joke to be honest from a 4 star hotel, being that hungry we all went for a sandwich which was on the menu for £4.50 each when we ordered 3 came to the table with no napkins salt pepper etc etc and we had to looking for the other one about 10 minutes later when all the rest of us was finished, the food to say the least was very poor (my child could have put up better) i could maybe see past this slightly if the bar was packed with people but seen that there was about 12 people in the whole place and 4 of them was us....all i can say it was poor. After been told when we went to book a table for 4 in the restaurant for that night, that they were not going to open it, i was ready to explode... we then needed to book a taxi into town to get food, on our arrival back we where then told we could not get a bottle of wine back to the room on room service by a member of staff who looked down on you as if you where a child and was on a complete power trip... i dont think i will ever stay at this hotel again or recommend it to any of my clients or friends in the future....very poor standard all round. this hotel has it all wrong

Room Tip: dont stay in the first place
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, March 6, 2013
Dear Hollie 2002

Thank you for taking the time to post your review during your recent stay with us at The Ramada Plaza Belfast. Your feedback is extremely important to us and we are very disappointed to learn that you encountered a few service issues at this time. It is objective to maintain a high standard at all time within our hotel. We sincerely apologize for the standards failing on this occassion and would very much appreciate if you directly contact myself, or the Deputy General Manager regarding this. Thanking you for your comments.
Kind Regards
Geraldine McLarnon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza, Belfast

Address: 117 Milltown Road, Belfast BT8 7XP, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Belfast
#15 Business Hotel in Belfast
#17 Family Hotel in Belfast
#20 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Plaza, Belfast 4*
Number of rooms: 120
Official Description (provided by the hotel):
Recently upgraded from Ramada status to Ramada Plaza Hotel ... more   less 
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Also Known As:
Ramada Plaza, Belfast Hotel Belfast
Ramada Belfast
Belfast Ramada

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