My mother,sister and I stayed here on Thur 8h November 2012 as we were going to a concert at the Odyssey. On that note, it is around a 10 minute drive to the venue, taxi there cost around £10 one way. Free parking is a bonus. On arrival at hotel the receptionist was doing something on the computer and as I approached the desk he said 'give me a minute'. I thought that was off putting as a ' Welcome to the Ramada, Ill be with you in a moment' woulc have been warmer! But he was actually very helpful when we were checking in, and throughout our stay. We had lunch in the bar 'Surburbia', food was beautiful, I had prawn and salmon cocktail on wheaten bread. Price £6.50, very reasonable. My companions also enjoyed their food. The female bar staff was grumpy and miserable looking. The hotel itself, including our room, was spotless, no problems there. The pool, sauna and jacuzzi were ok, temperature of water in pool too cool, and there was a cracked tile in the jacuzzi covered with black masking tape, dangerous especially when there are children running about and swimming. However, we did enjoy these facilities, and the staff in the fitness suite were lovely. The rest of the hotel staff we encountered were great, very helpful and friendly. My mum is a diabetic and on returning from the evening out we asked for milk for her cereal and some jugs of water, he offered to bring them to our room and it was no bother to him. The breakfast in the morning was fabulous, great selection of Irish breakfast fare and continental, and the staff were more than helpful and friendly. The domestic worker the next morning was very nice and friendly; its these things that make a difference to our stay. Overall it was a nice experience, have had worse, and better. My mother, who never really travels or goes to hotels, was very impressed and wants to go back, so although my rating is average, hers would be excellent! It's subjective I guess!
All family rooms face the car park on ground level.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 13, 2012
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Thank you for choosing to stay at the Ramada Plaza Belfast, and for taking time to post your kind comments. It is always a pleasure to hear our customers feedback both positive and negative. We take on board your views on your first arrival which could of been more welcoming, however we are glad you found our staff throughout the hotel to be very friendly and helpful. Its nice to know that you and your family enjoyed the facilities here at the hotel from the lunch in the Suburbia Bar and enjoyed the great breakfast choice. Overall its great to know you had a nice experience and would return for another visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.