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“Nice but cleanliness needs looked at!” 4 of 5 stars
Review of Ramada Plaza, Belfast

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Ramada Plaza, Belfast
4.0 of 5 Hotel   |   117 Milltown Road, Belfast BT8 7XP, Northern Ireland   |  
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Ranked #16 of 44 Hotels in Belfast
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice but cleanliness needs looked at!”
4 of 5 stars Reviewed November 7, 2012

Room was nice well presented and a good size, on arrival at our room it was freezing the windows had been left open, took a while for it to heat up! The bath could of done with a good clean, a brown stain in the middle of the bath nothing a bit of bleach could of sorted out! Overall nice hotel and enjoyed our stay!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 9, 2012
Dear Rab84

Thank you for posting your review during your recent stay at The Ramada Plaza, we appreciate both positive and negative feedback from our customers and recognise the importance of making everything as comfortable and enjoyable for our guests during their stay. We are dissappointed to hear you encountered a few issues with your room and apologize for failing to deliver our normal housekeeping standards, and sorry that the window had been left opened and obviously the room was cold this should have been checked prior to your arrival. On a positive note as you mentioned overall you enjoyed your stay which is nice to know, we do hope we will be able to welcome you back for another stay in the future.
Regards
Geraldine Mclarnon
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919 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

Myself and my 2 daughters took my friend away to this hotel for her 50th birthday,we booked a health and leisure break with 2 spa treatments.The treatments were the best we have ever had and full marks to the staff in the omni centre for this they were all very nice and treated us all excellently.The hotel itself was excellent the rooms with 2 queen beds were brilliant and the breakfast was amazing.We also had dinner on 1 night in the green room resturant where we had the indian cuisine which was amazing the food and the staff was fabulous.Although the hotel is out of the city centre it was a 10min taxi ride costing about £7/8 which was fine,overall a great break and would return again

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 9, 2012
Dear Libby803

Thank you so much for your kind comments. It is wonderful to hear such a nice review and are pleased that you had a lovely break at the Ramada Plaza Belfast. Our team are very appreciative of your feed back and glad you and your family and friend enjoyed the health and beauty and leisure treatments provided at the hotel, we will pass on your kind review to our Omni team they will be delighted. We are glad everything else from your bedroom, breakfast and your meal in our Green Room was excellent this is great its makes everything a wonderful experience at the Ramada Plaza Belfast. Our team would love to welcome you back again for another memorable stay. Thanking you so much.
Regards
Geraldine McLarnon
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UK
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed in a family room (room only) at the Ramada for two nights during the mid-term October break. The hotel is well situated on the Belfast outer ring road allowing easy access to the City Centre via the Lisburn, Ormeau, Newtownards or Cregah Roads. It is clean, comfortable and affordable.

We used the leisure facilities and found the pool, sauna and steam room to be clean and not too busy. The leisure centre staff were approachable, friendly and helpful, and obviously committed to their job.

I would recommend this hotel to anyone considering a family break...its not luxurious...but was perfect for our needs.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 8, 2012
Dear Sellit

Thank you for taking the time to post your review during your recent stay with us. We are delighted you enjoyed your two nights stay during mid term break and had the opportunity to make use of our leisure facilities, great you had time to relax and pamper yourself during your break. Our staff are always committed to ensure our guests have a comfortable and enjoyable experience at the hotel. Hope to see you back again at the Ramada Plaza Belfast assuring you of our best attention at all times.

Regards
Geraldine McLarnon
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County Antrim, N. Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

Good hotel if you are going to Belfast. Its reasonably priced for what you get. Hotel has a gym, spa and pool that guests have full complimentry use of during their stay. rooms are comfortable and spacious, all with aircon to heat or cool your room so you have full control of ur heating or cooling. Unlike some hotels it has freeview in its rooms. Parking is free and plentify, which is a big bonus as many other hotels in belfast you need to park in nearby off street car parks that can cost around £18 for 1 overnight stay. hotel isn't within walking distance of the city but taxis are plentiful and the average trip into town is around £6-£7.

Room Tip: When booking do book bed and breakfast, as its not in the city centre its not as easy to pop out for...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 6, 2012
Dear Cjr-85

Thank you for posting your review during your recent stay at The Ramada Plaza Belfast. We appreciate your feedback and are happy to know that you found everything during your trip all to your pleasing and enjoyed the use of all our facilities that the hotel offers. We are glad that you found our rooms comfortable and had time to relax and avail of the leisure and spa treatments within the hotel. Its good to know that you found the location suitable, with good parking and easy access to the city. We do hope to see back for another visit, assuring you of our best attention at all times.
Regards
Geraldine McLarnon
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Galway
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2012

We booked a room for 2 adults & 3 young children online on Ramada website - said on booking was happy to share room with kids- as always do anywhere we ever stay. Next day got phonecall telling us due to insurance reasons that wasn't possible but could make a deal on adjoining rooms. I said I'm sure she was mistaken & could she check as that sounded wrong. Came back min later saying she was correct & our booking was impossible. Cancelled it & emailed company to check- we do hotel breaks 3 or 4 times a yr & have never had that prob before (including Ramada...). The reply took a couple of wks & eventually sent me back to the same place with the same answer (most prob the same person). Anyway- booked with Holiday Inn, Ormeau Ave- just returned from lovely trip to Belfast-(in same room as our 3 little girls) thanks Holiday Inn. Ramada Plaza sent me email today asking me to review my stay so here it is!

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 10, 2012
Dear Galway Daisy

Thank you for taking the time to post your review. We appreciate your comments on your booking arrangements for a family room for two adults and three children, and must apologize for the delay in the response to your booking enquiry at that time. Unfortunately it is the hotels policy due to health and safety that we do not offer our family room to accommodate two adults and three children only suitable for two adults and two children and child under two where we can provide a cot, alternatively we would offer the family room with adjoining room which was recommended for your booking which gives better space for all the family. We at the Ramada Plaza Belfast have always the best interest for the comfort of our guests and hope that we can welcome you and your family to the Ramada Plaza in the near future.
Regards
Geraldine McLarnon
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Limerick, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2012

Really friendly staff, great hotel for families, pool great but a bit cold. Lovely restaurant layout but food was disappointing at dinner we were handed a menu as part of our package but were not advised that we could order from another also. The risotto was absolutely awful no flavour and was extremely creamy; it resembled more creamed rice than risotto. I advised both the waiter and the restaurant manager and I have to say they did offer to replace it but I declined and when checking out I advised reception who said they would pass on my comments to the chef. Other than that it was a good location for Belfast and it’s a great place to visit.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 6, 2012
Dear hunkydory 72

Thank you for choosing to stay with us at the Ramada Plaza Belfast. We appreciate your kind comments and are delighted that you found the hotel facilities and location ideal for your family trip and that we have plenty to offer you during your stay. We are sorry to hear you where dissappointed with your dinner in the restaurant and will certainly follow this up with our senior chef and Restaurant Manager. Thank you for your nice comments on our staff we do strive in providing the best quality service to our customers. Hoping to welcome you back for another stay at the Ramada Plaza Belfast.
Regards
Geraldine McLarnon
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Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 3, 2012

The breakfast was way too expensive €33 for 2 people!!!! Not worth the money. I found it to be a bit too far from the city centre end up paying a lot for taxi's. The hotel itself was lovely and staff were friendly and helpful. But overall I think there is better value to be had from other hotels that are more central.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Ramada Plaza, Belfast, responded to this review, November 5, 2012
Dear Sandie819

Thank you for taking the time to post your comments on your recent stay with us. As you mentioned in your review you found breakfast expensive, as you agreed for the room only rate we do offer alternative rates which includes breakfast. We at the Ramada Plaza offer a wide selection on our breakfast range to choose from to suit all our guests. In our full breakfast option which gives full choice at £12.50 and our Continental select choice with cereals, fruits, juices, breads croissiants and danish melon and yoghurts at £8.50 which we find gives plentiful for our guests to choose from. With reference the transport in to the city centre we do use a regular taxi company that is very reasonable and efficient and reliable service. On the positive side we are pleased you found the hotel surroundings and facilities nice and welcoming and our staff friendly and helpful.
Once again we do appreciate your feed back and hope to see you back again for another visit in the future.

Regards
Geraldine McLarnon
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Additional Information about Ramada Plaza, Belfast

Address: 117 Milltown Road, Belfast BT8 7XP, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Belfast
#7 Business Hotel in Belfast
#9 Luxury Hotel in Belfast
#16 Family Hotel in Belfast
#18 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Plaza, Belfast 4*
Number of rooms: 120
Official Description (provided by the hotel):
Recently upgraded from Ramada status to Ramada Plaza Hotel ... more   less 
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Also Known As:
Ramada Plaza, Belfast Hotel Belfast
Ramada Belfast
Belfast Ramada

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