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“Clean, modern and friendly staff” 4 of 5 stars
Review of Holiday Inn Belfast

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Holiday Inn Belfast
3.0 of 5 Hotel   |   22 Ormeau Avenue, Belfast BT2 8HS, Northern Ireland (Golden Mile)   |  
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Ranked #24 of 43 hotels in Belfast
Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Clean, modern and friendly staff”
4 of 5 stars Reviewed February 6, 2012

The Holiday Inn Belfast is a clean and modern hotel situated within easy reach of nightlife in Belfast. We were given a good rate here and this was the main reason for choosing this hotel but it turned out to be a good base for our stay in Belfast. Credit must be given to the staff as there were a couple of larger parties in the place when we stayed and the staff coped well even though I was getting stressed by some of the guests moany faces and rude atitudes.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Belfast, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 31, 2012

I stayed here with my wife for three nights over the weekend.The room was ideal with everything you need, tea coffee etc. There was a iron in the room and a small fridge which came in really handy. My iron was broken but on reporting this to reception i had an apology and a replacement sent up immediately. Wooden shutters on the windows are a really good idea as they keep the noise out. Any staff we encountered were very pleasant. The only thing i was unhappy about was i had a flat pint of Bass in the bar.I didn't complain but i am sure if i had it would have been replaced by the efficient staff. The hotel is perfect for the nightlife on that side of town being just minutes from numerous Restaurants and Bars. Thank you Holiday Inn for a lovely stay!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 29, 2012

It may have a city centre location and spa facilities but didn't make up for the 'ikea' style furniture in the room, the industrial view, the tiled floor outside the elevator which you could hear every footstep and trolley drag over it. this together with the noise that sounded like a distant fog horn, next doors toilet flush and a noise that sounded like a pair of jeans being rolled around in a tumble dryer with the button knocking left it difficult to sleep. It wasn't the 'romantic' get away we intended even though it was convenient to the city centre etc.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHolidayInnBelfast, General Manager at Holiday Inn Belfast, responded to this review, February 7, 2012
Thank you for taking the time to write your review and I am genuinely very sorry that your stay did not live up to your expectations.

It is a real shame that you did not contact one of our receptionists about the issues with your room as I am sure we could and would have done something to make your stay more comfortable.

I absolutely believe that you are entitled to your opinion on the decor but I must disagree with your Ikea comment. Our bedrooms have recently gone through a full refurbishment and the reception our customers have given them has been overwhelmingly positive.

Thank you again for your comments which have been shared with the team here as we take all guest comments very seriously as we drive towards our goal of being the first choice hotel in Belfast.

My team and I certainly hope that on a future visit we may be able to change your opinion of our hotel and in this respect please feel free to contact me at any time.

Kind regards

Iain

Iain McGuigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 27, 2012

The swimming pool area was lovely and clean... very relaxing

The rooms were nice enough, clean, and comfortable.

We had the room at a friends and family rate which albeit a good deal, but other hotels are less than that price and have been better.

The staff acted as though they were hard done by, always looking grumpy and not at all helpful. They even got very snotty and short a few times.

Breakfast isn't worth paying for.

Location is ok, a little bit out of the way, it's about ten minutes walk from the centre. But on the plus side,, its next door to NANDO's and pizza express... oh and a cinema!! Massively pleased with that!

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Atherstone, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 25, 2012

This hotel has been re-furbed since the last time i was here. It looks great.
We where upgraded with free wifi and fruit etc in the room.

Very impressed, will be back here

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, UK
Top Contributor
178 reviews 178 reviews
166 hotel reviews
Reviews in 127 cities Reviews in 127 cities
286 helpful votes 286 helpful votes
3 of 5 stars Reviewed January 23, 2012

Stayed here for two nights, nice lobby, bar and restaurant. Rooms are comfortable, clean - room service is available - there was a minibar, but it wasn't stocked!

Parked in the NCP as the on street parking was full, £7.50 per night... I didn't use the leisure facilities, but they looked good!

Breakfast is £8.50 if arranged in advance, there was a good choice and it all seemed fresh. Upon checking out I was overcharged and had to go back into the hotel to get them to rectify things - an apology would have been nice!

Worth staying here if you get a good rate and check your bill carefully to make sure they don't overcharge you!

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2012

I found the hotel to be very good value with lovely staff. The area felt safe, not dodgy as someone else commented on here (which comment nearly put me off booking) It's right opposite the BBC building and about 10mins walk to the centre of town - taxis are cheap and plentiful.

Our room was clean and warm, with wooden shutters and windows which opened to let some fresh air in. We were at the front of the hotel but had no problem with noise even though it was a Friday night.

The breakfast was fine - lots of fresh fruit along with the Ulster Fry standards and it was nicely presented.

I stayed with my 9 year old daughter and the pool in the hotel's health centre was a big hit. The staff there were lovely too. There is a full fitness centre though we stuck to pool and hot tub.

Everyone we dealt with in Belfast was very friendly and made us feel very welcome (we're from Dublin). The hotel was nicer than I expected and great for kids.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Belfast

Address: 22 Ormeau Avenue, Belfast BT2 8HS, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Belfast 3*
Official Description (provided by the hotel):
The Holiday Inn Belfast is a newly refurbished. modern, contemporary 4 star property located in the heart of the city with the Odyssey, Waterfront Hall and shopping areas just a few minutes walk away. It is the only hotel in Belfast with a Swimming Pool, alongside a stand alone club standard gym and beauty and health treatments. The hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay and Eat Free*. Facilities include 170 fully air-conditioned bedrooms including accessible Rooms (5 of which have roll-in showers), free super fast high speed Wi-Fi throughout the hotel, conference and banqueting facilities for up to 600 people and a Spirit Health and Leisure Club which includes a swimming pool (no hoist available). The Hotel has a state of the art Academy Conference and Banqueting Centre boasting 9 purpose built meeting rooms Spirit Health and Leisure Club offers a gym and a large indoor heated swimming pool complimented by Spa and Beauty Therapists. Our Hotel Restaurant, Lounge and Bar offer tempting dishes including local specialities and the famous Award Winning Holiday Inn Breakfast. We recommend the use of the secure National Car Park, off the Dublin Road and less than 1 minute walk from the hotel. ... more   less 
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Also Known As:
Holiday Inn Belfast Hotel Belfast
Belfast Holiday Inn

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