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Wellington Park Hotel: Traveler Reviews

4.0 of 5
21 Malone Road, Belfast BT9 6RU, Northern Ireland
Hotel amenities
Wellington Park Hotel
Ranked #24 of 44 hotels in Belfast
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283 reviews from our community

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Traveler rating
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    28
    24
Date Rating
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Some staff are brilliant, some not terribly interested”
4 of 5 stars Reviewed November 19, 2012

We used the hotel for accommodation and for training - the training staff were excellent, couldn't be more helpful. The reception staff were mostly extremely helpful too. It was only the breakfast staff who seemed fairly indifferent and for whom the presence of paying guests seemed a bit of a chore. Rooms are a bit tired, but clean and well looked after.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask elfinspace about Wellington Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Not impressed”
3 of 5 stars Reviewed November 12, 2012

Stayed here at the weekend, was not impressed at all. The receptionist had a very "whatever" kind of attitude and when I asked for directions he wasn't very helpful. Decor is very date, the window in the room was so small I didn't even notice it to start, bathroom could have been cleaner the only good thing was that the bed was comfortable, definitely not worth the money I paid, won't be going back in a rush!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask VivienneRowe about Wellington Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nortern Ireland
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Very Helpful Staff”
4 of 5 stars Reviewed November 7, 2012

Stayed here for a Friday night, but got a flat tyre as we arrived. The Manager was most helpful and got me sorted out with a spare jack and information about a nearby tyre depot for Saturday morning. The hotel room was huge, with a mezzanine floor and two beds. All in all a good place to stay and very conveniently located for Queen's University and any of the restaurants in that vicinity. Breakfast was good, plentiful but lacking the fresh egg chef of other chains.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Bronte26 for Belfast
Ask Bronte26 about Wellington Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton-on-Tees, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Time for a makeover”
2 of 5 stars Reviewed November 5, 2012

A hotel I have been to several times before but now looking very dated and in need of a makeover. Room was not up to scratch. Evening meal had to be eaten in the bar as the restaurant not open, very limited menu, very slow service by uninterested staff.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jo C about Wellington Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgibson, Head of Sales & Revenue at Wellington Park Hotel, responded to this review
November 8, 2012
Dear Jo C,
Thank you for your feedback which we take very seriously. I have sent you a private message to discuss your stay in more detail.

Thank you,

Helen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“The only thing 4 star about this hotel was the comfort of the bed!”
1 of 5 stars Reviewed November 5, 2012

Stayed in the Wellington Park Hotel for 2 nights at the end of October 2012 while attending a concert in Belfast. What a disappointment. The bedrooms are a total disgrace and how they can be deemed fit to pass for a 4 star hotel is beyond belief. As I said the only good thing was the comfort of the bed. Poor decor, dirty walls,broken safety catches on the window; not to mention the 'joints' between the sink and bath to the surrounds!! Going downstairs on the Thursday and Friday nights that we stayed there we had to keep our coats on in the lobby/sitting area it was so cold. Air conditioning at high with cold air at the end of October??!! No sign of anyone coming to fix it and the staff on duty were not sufficently interested in finding out why the guests were sitting with outdoor coats on eating what can be said as sub standard food. Reading the other reviews I think that the management of the Wellington Park dont care what their customers say. What I found the most amusing was the 'Trip Advisor' plague hanging on the wall in pride of place stating what great reviews the hotel gets. Someone isn't looking at the bigger picture here! I for one wont be staying at the Wellington Park again.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Martina M about Wellington Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wellington Park Hotel

Also Known As:
Best Western Belfast
Belfast Best Western
Address: 21 Malone Road, Belfast BT9 6RU, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotels in Belfast
#14 Luxury Hotels in Belfast
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A well established, four star independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alive. Private coach and car parking. ... more   less 
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Wellington Park Hotel
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