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“Not impressed” 3 of 5 stars
Review of Wellington Park Hotel

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Wellington Park Hotel
3.0 of 5 Hotel   |   21 Malone Road, Belfast BT9 6RU, Northern Ireland   |  
Hotel amenities
Ranked #28 of 44 Hotels in Belfast
1 review
“Not impressed”
3 of 5 stars Reviewed November 12, 2012

Stayed here at the weekend, was not impressed at all. The receptionist had a very "whatever" kind of attitude and when I asked for directions he wasn't very helpful. Decor is very date, the window in the room was so small I didn't even notice it to start, bathroom could have been cleaner the only good thing was that the bed was comfortable, definitely not worth the money I paid, won't be going back in a rush!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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486 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Nortern Ireland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2012

Stayed here for a Friday night, but got a flat tyre as we arrived. The Manager was most helpful and got me sorted out with a spare jack and information about a nearby tyre depot for Saturday morning. The hotel room was huge, with a mezzanine floor and two beds. All in all a good place to stay and very conveniently located for Queen's University and any of the restaurants in that vicinity. Breakfast was good, plentiful but lacking the fresh egg chef of other chains.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stockton-on-Tees, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 5, 2012

A hotel I have been to several times before but now looking very dated and in need of a makeover. Room was not up to scratch. Evening meal had to be eaten in the bar as the restaurant not open, very limited menu, very slow service by uninterested staff.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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hgibson, Head of Sales & Revenue at Wellington Park Hotel, responded to this review, November 8, 2012
Dear Jo C,
Thank you for your feedback which we take very seriously. I have sent you a private message to discuss your stay in more detail.

Thank you,

Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enniskillen, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2012

Stayed in the Wellington Park Hotel for 2 nights at the end of October 2012 while attending a concert in Belfast. What a disappointment. The bedrooms are a total disgrace and how they can be deemed fit to pass for a 4 star hotel is beyond belief. As I said the only good thing was the comfort of the bed. Poor decor, dirty walls,broken safety catches on the window; not to mention the 'joints' between the sink and bath to the surrounds!! Going downstairs on the Thursday and Friday nights that we stayed there we had to keep our coats on in the lobby/sitting area it was so cold. Air conditioning at high with cold air at the end of October??!! No sign of anyone coming to fix it and the staff on duty were not sufficently interested in finding out why the guests were sitting with outdoor coats on eating what can be said as sub standard food. Reading the other reviews I think that the management of the Wellington Park dont care what their customers say. What I found the most amusing was the 'Trip Advisor' plague hanging on the wall in pride of place stating what great reviews the hotel gets. Someone isn't looking at the bigger picture here! I for one wont be staying at the Wellington Park again.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Raphoe, Donegal, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2012

My boyfriend and I were lucky enough to win tickets for the Match for Michaela on Saturday the 3rd of November 2012. This included a complimentary bed and breakfast stay in the Wellington Park Hotel.
We found it very handy for getting to Casement Park, The Ulster Museum, The Botanic Gardens, Queens University and Great Victoria Street Station (as well as any number of shops, restaurants, hair-dressers etc.).
Our room didn't have the greatest view but the comfort of it was unrivalled. It was quite spacious and plenty of room to put clothes and other items. If I had one complaint it would be that we could slightly hear the people in the next room but not to the extent that our stay was disrupted.
The entertainment on Saturday night was great with a live singer in the front lobby and a disco towards the back and two bars.
There was a great selection for breakfast on Sunday in the morning as well as great service from the staff who made sure everyone was looked after. It wasn't too busy or hectic which was perfect after a long night in the lobby the night before.
We were very well looked after and enjoyed our stay immensely. We would definitely recommend it and would love to come back again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012

Thank you so much to all the staff in the Wellington Park Hotel. I had a party there for my husband on Friday 26th October in one of their great many suites. The service I received from Clare Smyth, who fulfilled all my requests and more, Malachy my right hand man on the night, all the bar staff especially Jessica for her great table service and the rest sorry I don't know all their names you were fantastic...It was a surperb night enjoyed by all my guests. The food was supper and very well received! All of the travellers who stayed in the hotel had only great reports, even though we weren't in the room very long...
Thanks for making the night so special...I know my husband will never forget it.... Thanks Joanne

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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derry
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 30, 2012

really sorry to have to write this but hotel just aint what it says on their web page and the photos have to of been another hotel.... stayed here for a weekend oct, really disapponted, rooms were dated and dull , we asked to be up graded and they changed us very quickly to another room with different curtains!!! the only thing i could boast abt this hotel is their breakfast,, yummy, real good food, would recommend this to maybe a business man who is just looking somewhere to put his head down, , its supose to be a 4* hotel i would rate this 2* and im definatley not fussy.. sorry.......

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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgibson, Head of Sales & Revenue at Wellington Park Hotel, responded to this review, November 1, 2012
Dear Derryjo,
Thank you for reviewing your stay at the Wellington Park Hotel. It is however, untrue to say that the photos on the hotel website are not of this Hotel. I can assure you that they are and no stock images have been used. i have sent you a private message to contact me to discuss this further. The Hotel has been updating rooms over the past 2 years and there are now just 10 rooms left for refurbishment. I am glad you were offered an alternative and that you enjoyed the breakfast.
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Additional Information about Wellington Park Hotel

Address: 21 Malone Road, Belfast BT9 6RU, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wellington Park Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
A well established, four star independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alive. Private coach and car parking. ... more   less 
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Also Known As:
Best Western Belfast
Belfast Best Western

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