Although the Hostel itself is 'refurbished', this should not mean 'soul-less'. Maybe this is why every member of staff with whom I had dealings left much to be desired.
Surliness, rudeness, disinterest were constants here.
This was evident from the failure to look up, offer any greeting, say ANYTHING, by a person on reception(shamefully, another New Zealander). This set the tone and worsened with other staff, even from the man who seems to be in charge. At no point, from ANYONE, was there warmth, natural basic courtesy, spontaneous help, any recognition of what Hostels represent.
When I returned to retrieve my bag from the Luggage Room. the plastic entry card would not work. This happened repeatedly with every card I used there. I asked a new male face, older,(near my age!) for another. He, smirking, had watched me struggle without comment, but now - immediately - ranted, very Paisley-like - 'Can't you read? Give me that. You shouldn't have that. You're supposed to return this. You've got no business having that'. I had been given the card 5 hours earlier for said purpose and would of course return it when I had my bag, so asked 'Pleae may I have the correct card then?' He shouted 'I'm not giving you anything. Can't you read? Don't you read anything?', jabbed at the card with his finger, flung it down, took it up again and repeated the process, expanding his abuse. I was astounded. This far exceeded the general disinterest, 'blood from a stone' attitude met with beforehand. I said he, but not he alone, further shamed Belfast Youth Hostel, Youth Hostels generally, and asked if he'd read the other Negative comments on the website. As I was leaving, he waved my Life Mem. card, about, out of reach, saying 'And I don't suppose you want to leave this by any chance?' He was sneering and would not give my card back. I had a plane to catch, said as much and was forced to reach for my card from his dancing hand.
Also - although Belfast is listed as a 24-hour Hostel, it should be made clear that there is no check in before 13.30h, as I was surprised to find out when arriving around 11am.
Emphasis seems geared to marketing and processing people as units for add-on spending.
I am a Life Member, female, aged 59 - make no assumptions on that basis, please! Staffing at Belfast rated disappointing to abysmal.
What on Earth is going on here?
I self-catered and hope the Causeway Café staff are friendlier.
Things need to improve, from the top down. 'Hello', smiling, 'Please', 'Thankyou' are URGENT first steps.
By contrast, I have only the highest praise for the staff at PRONI and the General Register Office[if you are tracing family] also the City Airport, where people seem to LIKE their work, like people.
I have never before written a review or left comment ANYWHERE, but this experience was so singular and chimes very much with a comment by Sonia, of Wales, on HINI's own website. Add to this the stained and dirty mattress cover, insecure showers(detailed elsewhere), poor self-catering kitchen provision - I intended writing to HI anyway.
- Official Description (provided by the hotel):
- This huge hostel is the biggest in Belfast and the only one affiliated with Hostelling International. It's a short walk from all a tourist heart desire's, from Queen's Quarter pubs and attractions to city centre shops and restaurants. A recent rennovation has heralded a slew of top class amenities including en-suite rooms, FREE WI-FI, left luggage, currency exchange and laundry facilities. The Causeway and internet cafes serve up good value grub and Mini Coach tours (based at the hostel) offer daily tours to the Giant's Causeway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, HostelWorld and HostelBookers so you can book your Belfast International Youth Hostel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Belfast International Youth Hotel Belfast