Last night I was at Dukes and had the meal for two.
The meal was very good and we had a great night.
However when I got home I realised we had also been charged for dessert. I looked at the menu on line today and indeed it says on bottom
“Starter & Main Course or Main Course & Dessert”
After our main course we were asked what we wanted for dessert and I didn’t check the small print at the bottom, nor did the staff say this would add over 30% to the cost.
I think its misleading and somewhat spoiled the experience. This should be pointed out by the staff clearly, and it wasn’t.

I won't go in to the details here but I have marked this hotel average because of the service from the staff on duty at night on the door and in the bar (the staff at reception were fine). This was a birthday treat gone wrong and whilst I gave the manager every opportunity to recover the situation my issues were very poorly handled. The rooms are very good, lovely spacious bathrooms but the restaurant lacks soul and the bar area decor is an acquired taste.

Booked on line for a special trip for my wife and I to see Andrea Bocelli in concert at Odyssey. First social trip to Belfast, both having been on work trips before. Hotel easy to find, but no parking facilities could be a chore, however I got lucky and had same space on road for three days running. Staff must have been on a charm offensive, they never stopped smiling and really were most helpful and charming, such a change from surly po-faced receptionists at previous hotel.
Hotel had allowed my wife's old friend, not seen for over 10 years, to place flowers, chocolates, wine and presentation box in our room beforehand and therefore they knew who we were and why we were there the minute we walked in the door, loved it, personal without being smarmy.

The room was great, BIG LED TV! I like it, 19" credit card sized TV's in hotel rooms are mean and penny pinching and pee me off. Bathroom only had shower which was a bit of a downer, but (doorless) shower was big, powerful and hot, luverley!!! Bed was soooooo big, wife and i were telephoning each others wine order, hee hee..

Having own Air con unit was great as we like a "cold" bedroom, equally in Winter as well as summer, so this would be a big bonus at any time an any hotel.

Minor details needed attention, which would have tipped the balance to 4*plus....small hole in wall by bed probably due to suitcase knock, one LED reading light was broken, laminate on bedside table was peeling. Minor stuff that if rectified would maintain the quality and be indicative of true care and attention to detail.

Decor rather "modern/contemporary", lots of purple and red, and a little dated but it works...bar was gaudy to say the least, a real tarts boudoir but having said that well executed, and consistent, not just thrown together and really just a love it or hate it experience.

Although we didn't eat there the menu looked enticing and food I saw being served to customers looked pretty good and prices realistic. Drinks prices same as pubs, so no quibble there at all.

Breakfast was adequate, nice simple cold choice, freshly cooked Irish and various other hot options (eggs Benedict was a great choice) all promptly served. £85.00 B & B per night was great value for a place with some character, comfort, smiley faces and a friendly atmosphere. We will book in again next year and look forward to it....

I stay in Belfast regularly but had always overlooked this hotel in favour of the more well known hotels in town. However, this time, most of the usual suspects were booked out or had outrageous rates, so bit the bullet and booked 2 nights at Dukes. The receptionist was very friendly and helpful. The room was spacious, well appointed and had individually controlled heating. the bed was large and very comfortable. The TV was a 37" plasma with a decent selection of channels. There is free WiFi but the signal was very weak in my room. However, once I used a DSL cable, I had no problems connecting and the speed was more than adequate. The bathroom was spotless, had a large walk-in shower and a bathtub. What really stood out in this hotel was the staff. They were effortlessly friendly and helpful. Nothing seemed to be too much trouble...on my first night I asked where the nearest ATM was, the lady at the front desk gave me directions and pointed out that it was raining. She then opened her handbag and gave me her own umbrella to use. The staff and management of the hotel should be so proud of the service they provide....this will now be my hotel of choice in Belfast.