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“customer service was a disgrace!!!!” 2 of 5 stars
Review of Premier Inn Belfast Titanic Quarter & City Airport

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Premier Inn Belfast Titanic Quarter & City Airport
2a Queens Road, Belfast BT39DT, Northern Ireland   |  
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Ranked #8 of 44 hotels in Belfast
derry
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“customer service was a disgrace!!!!”
2 of 5 stars Reviewed March 16, 2013

my husband and myself took our three children up to stay overnight as a treat after the one direction concert, traveled the two hours up thinking we'll wait to we get there to have dinner in the restaurant that was advertised on their site only to find there was a three hour waiting list for a table. we eventually got a table in the bar ( a small petitioned wall divided the bar and restaurant) and asked could we have food there and were told very abruptly that would not be happening, so we asked even for kiddies meals so we could give the kids some even ( bearing in mind it is now 7 o clock and we have a very hungry 1 year old ) and again were told under no circumstances were we going to be allowed to eat there, as a final attempt we asked to take advantage of their room service only to be told the kitchen was too small to accommodate room service at that time!! personally i found this disgusting, as giving a child a kiddies meal would not have sunk the kitchen, some common decency would have been much appreciated!

also at 10 o clock that night when returning from the concert and getting the children settled there wasn't a single drink left in the bar and again the staff were very very rude. this hotel is a lovly place to stay and very family friendly, just a pity the staff let it down.

told the receptionist the next morning and got a refund but my complaint neither seemed to surprise her nor bother her but was extremely willing to give a refund!

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Belfast Titanic Quarter & City Airport, responded to this review, March 18, 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 people have reviewed this hotel

Traveler rating
    468
    215
    58
    17
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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  • French first
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  • Italian first
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English first
Coleraine, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2013

windows open in some bedrooms. Clean though at the bin area in the room there were tea/coffee stains on the wall from previous occupants. No noise issues, good food and clean building and rooms. Staff always helpful.

Room Tip: if you want a window that opens you will have to request it. Some staff did not know some windows o...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

very happy with our stay when going to xfactor concert with my daughter, the staff couldn't of done enough for us, would recommend to family & friends to stay there, also we took the meal deal, only problem was hotel was very busy with concert & choices were limited with running out.


  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antrim, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 15, 2013

Stayed for one night whilst at concert in the odyssey. On site car parking very reasonable although there are only around 40 spaces, ticket can be validated at reception re overnight rates. Welcome very good, shown express check in. Rooms very spacious tidy and comfortable. Had dinner and breakfast both satisfactory although could've been warmer. All in all a very enjoyable stay at a nice hotel with very friendly staff.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 15, 2013

Stayed at the hotel while in Belfast for a 1D concert. The hotel is wonderfully close to the Odyssey Arena and Pavillion so we were able to wander back and forth. The staff were cheerful and helpful, despite being run off their feet on a very busy weekend. The room was enormous and the breakfast tasty and well worth having. A taxi into town is very cheap and quick.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

Stayed on a 1 night break to Belfast, great value room that was large, clean and comfortable. Staff very helpful and felt they where genuinely interested.
Room had a view out over the docks but unfortunately the window was locked, notice says to rely on air con but cant beat a bit of fresh air. Stayed in several Premier Inns and they have a window lock allowing window to be opened slightly.
Breakfast looked good but we choose to take a walk and visited the Dock honestly box cafe nearby and enjoyed a few home baked scones.
Would recommend and would stay again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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northern ireland
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 15, 2013

Stayed at this hotel for a concert in the Odyssey Arena, the location was perfect just a few minutes walk away. The hotel was great value for money, we didn't eat there but menu looked fine and reasonably priced. The hotel staff were very pleasant and helpful, the rooms were clean and good sized. Would definitely recommend this hotel.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Premier Inn Belfast Titanic Quarter & City Airport

Also Known As:
Premier Inn Belfast Titanic Quarter & City Airport Hotel
Premier Inn Belfast Titanic Quarter And City Airport
Premier Inn Belfast Titanic Quarter & City Airport Hotel Belfast
Address: 2a Queens Road, Belfast BT39DT, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Belfast
#4 Best Value Hotel in Belfast
#17 Business Hotel in Belfast
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Ideally situated on the gateway of the titanic quarter of Belfast. Our hotel is also located across from the fantastic Odyssey arena and pavilion. Also within easy access of the George Best City Airport and with Belfast city centre only a stone's throw away, it is ideal for both business and leisure guests. Our Belfast Titanic Quarter Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 
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