We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“WOW” 5 of 5 stars
Review of Malone Lodge Hotel & Apartments

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Malone Lodge Hotel & Apartments to your Saves list
Malone Lodge Hotel & Apartments
4.0 of 5 Hotel   |   60 Eglantine Avenue, Belfast BT9 6DY, Northern Ireland   |  
Hotel amenities
Ranked #15 of 44 Hotels in Belfast
Certificate of Excellence 2014
Larne, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“WOW”
5 of 5 stars Reviewed August 26, 2014

We stayed on 24th August. 2 adults and 1 child. We were there as part of birthday celebrations. Room was amazing. Really clean, bathroom was huge with lovely round bath and separate shower cubicle. There was lovely shower and bath gels and shampoo for us, we had a lovely facecloth and soap each. Beautifully decorated too. The bedroom was gorgeous too, beds were really comfy as were the pillows. Best nights sleep I've had for months.
Flat screen TV mounted on wall, lots of mirrors and lots of power sockets (these things are important for women !!!!!! ), so hairdryer and straighteners can be plugged in together. Even though the room was at the front of the hotel, is was nice and quiet. The main lobby is gorgeous and so comfortable - lovely big sofas, lovely fire, a grand piano, and real candelabras with real candles. Parking is available outside the front of the hotel, and also a private car park at back of hotel. You can get through to the hotel from the car park.
When we first arrived (because I had told them there was a birthday) the room was filled with balloons and a Birthday Card on bed. Later that evening a lovely fruit platter was delivered to the room too. The room was really big and had a really comfy sofa in the corner. Ironing board and iron too. There was even a retractable clothes line in the bathroom should you need to wash any clothes. Lovely bottles of mineral water for all of us in the room as well as tea and coffee making facilities. We dined in the knife and fork grill - service was a bit slow, but I think they were short staffed, but the food was amazing.... best steak ever. Breakfast was included in the price which was also in the Knife and Fork grill next morning and it was beautiful. Really nice range of different things for breakfast. Service was great this time. All in all, a fabulous hotel, and we will definitely be back again. Cannot recommend this hotel highly enough. Thank You soooooo much.

Room Tip: We have only ever stayed here once and we had a family room. On first floor. Nice and big, lots of s...
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear debbywebby1970,

Fantastic to hear all the wonderful things that you enjoyed about your stay, from the large room, to the comfy sofa and of course the number of sockets (for women)! We really try hard here to get it right for all our guests and try to engage with our guests to find out why they are staying so that we can not only cater to your needs but also try to WOW you along the journey.
It fills us with pride that on this occasion we have done this and really gave you a night to remember. I am glad that you enjoyed your meal in the Knife & Fork Grill and Deli, that is renowned for it steaks, all locally sourced and prepared by hand. We also love that you enjoyed the breakfast too that is cooked to order, which is something of a novelty in many hotel these days, but something that we feel is necessary to treat our guests!
We do hope to see you again soon, from all the team thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

816 reviews from our community

Traveler rating
    440
    220
    90
    42
    24
See reviews for
133
285
29
145
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2014 via mobile

Just returned from Malone Lodge Hotel after a night away with my partner.

And we both loved it, from the moment we walked in we felt the service was top class in the hotel & restaurant. Daryl at reception was fantastic very polite & helpful with everything we asked for, even when he was under a lot of pressure clearly running reception on his own.

The room we were given was nice and clean, we went to the on site restaurant for dinner around 8 and it was very busy at this time. But after a few moments we were greeted by a very nice English girl think her name was Ellen?! She sat us down and then took are drinks order. She came back around 10/15 mins late to take are food order we both went for the steak & wow amazing that's all I can say.

After dinner we went into the bar and relaxed down with a drink before going back to our room. But one thing I did notice during my night is that they were running very low staffed in both hotel & restaurant for a bank holiday Monday, but the staff we did come across were excellent, helpful and so polite.

Would recommend this hotel to anyone just for the service alone.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear danb03,

Thank you for taking the time to write such a great review of the Hotel and the Knife & Fork Grill and Deli. It is with great pleasure that I will be able to pass on your kind words to both Daryl and also Ellie, they really are passionate about exceptional service and work tirelessly as role models for all the team.
It is also great to hear that you enjoyed the steaks in the restaurant, we souse locally and prepare all our food from scratch and it really is rewarding to all the kitchen staff that you enjoyed it so much.

We cannot wait to see you back again in the Malone Lodge Hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 25, 2014

Myself and my husband stayed here on the 23rd of aug and we could not fault it one bit.from the moment we arrived the staff could not have been friendlier or helpful. John at reception was amazing. He booked all our taxis for us could not have been anymore helpful. The room was fab and we had dinner in the knife in fork resteraunt and it was fantastic and the selection for breakfast that morning was great. Thanks again for a lovely weekend away. We woyld definetly come back again and stay here.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear orlamar,

It is so rewarding to all the team here when we read such a complimentary review of your visit. We are constantly training and reviewing all of our processes and ways of working to ensure that we remain professional but friendly in a relaxing comfortable environment. It especially fills us with joy to hear that you enjoyed your food in the recently opened Knife and Fork restaurant just next to the Hotel.
I will pass on your kind words to John for assisting you on Reception, this is great for Johns confidence and he is new to the role but is one of shining stars. We cannot wait to see you again in the Malone Lodge Hotel. From all the team thanks you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Ireland
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2014

From the moment we arrived the staff were exceptional . we are recently engaged and I had asked the hotel if we could get a nice room as it was first trip away since got engaged .. they went above and beyond what was expected , cards and fruit platter in the room on arrival , and champagne delivered to the room later that night all complements of the hotel . The staff are a credit to the hotel and I can not wait to return

Room Tip: if possible request a room in the new part of the hotel !
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear Gally05,

Congratulations to you on your engagement from all the team here in the Malone Lodge Hotel. It is so fab to hear of newly engaged couples, especially as one of the top wedding venues in Northern Ireland ,we like to consider ourselves experts at all things wedding so it is fab to hear that you chose to stay with us for your fist time away as an engaged couple!
We try to offer exceptional experiences to all our guests and it is great to hear when we really get it right, so thank you again from all the team and if you are thinking about getting married outside of Mayo be sure to give us a call!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2014

Group of 13 stayed here weekend past for my hen party. Staff were very effective and helpful in the planning and organisation of the weekend. We stayed in the apartments across the Lisburn road and they were excellent, the hen party banners and balloons were an added extra and really made us feel that little bit special. As breakfast wasn't supposed to be included in our package we were thrilled to see some milk in the fridge, teabags and some cereal.

We had a few problems however with the meal and the delay in it being served and prepared in a timely manner, however due to the exceptional customer service provided by John, this was soon forgiven. If it hadn't of been for the attention we received from John, our evening would have been ruined. He couldn't have done enough to accommodate us, with complimentary drinks and breakfast the following morning. The cocktail class went down a blast, again John was the one to thank for this, and with such a laugh, everyone had soon forgotten about the meal hiccup. I must also add the dinner room layout and table was superb!

Overall, a excellent weekend spent at the Malone Lodge, excellent facilities and exceptional customer service from John! Everyone has nothing but praise and good thoughts on the evening - what was fast becoming a sinking ship was tremendously rescued by John! Thank-you!!

Room Tip: Apartments are really good and spacious!
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear Judy M,

Firstly let me thank you for booking your Hen party with us here in the Malone Lodge Hotel. We do believe we have the best facilities there is in the city to cater to the most beautiful brides to be and her 'hens'. Sophistication and fun is the theme of our Hen nights!
I am so sorry that there was a delay on your meal, I will be sure to speak to all the team to ensure that this does not happen again. In relation to the cereal and milk in the apartment fridge, this is all part of our service to you and I am glad that you enjoyed it!
I will be sure to pass on your thanks to all the team but especially to our 'hen party dream machine', John. He will be over the moon that you mentioned him in your review, believe it or not, he loves hen parties as much as the hens!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armagh, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2014

My family / extended family stayed here for 2 nights for a family wedding and all of us including friends who stayed overnight thought that it was a lovely Hotel. The staff were very helpful and friendly, be it at reception, in the restaurant, in the bar, kitchen staff or management staff.
We were very well looked after and all staff were very efficient and attentive. It was no bother to them to add extra tables to join the main party as we sat down to dinner (unbooked) in the restaurant the night before the wedding. The waiters had a great sense of humour and their banter added to our enjoyment of an excellent meal. The food was of a high standard at every meal - breakfast, lunch and dinner. From our point of view it was the perfect hotel for the wedding - not too big and centrally located with ample parking available at the rear.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear Eamonn L

It is great to hear that you and your family enjoyed your stay and the wedding you were attending here. We love to have a little 'banter' as a team and love to keep thing fresh and friendly with a professional edge and again I am glad that you experienced this. We do hope to see you again back the Malone Lodge Hotel soon and enjoying another great meal in the Knife & Fork Restaurant.
Thanks again from all the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 18, 2014

Visited this hotel recently with family to visit sick relative. Had to extend visit and was transferred effortlessly to apartments as hotel was full. Staff were v helpful and all accommodation v good. Stayed initially in hotel room 103 which was a lovely, good sized twin room at the front of the building. The apartment had all facilities required including microwave, washing machine and dishwasher.The hotel food was excellent and the breakfasts set us up well for each day. Big thanks to all who worked to accommodate our movable dates and also for the sensitivity shown at what was a difficult time. An excellent hotel with fantastic staff.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malone-Lodge-Hotels, Manager at Malone Lodge Hotel & Apartments, responded to this review, August 30, 2014
Dear rmt50,

Thanks you for taking the time to write such a positive review of the Hotel. I am sorry to hear that there was sickness during your stay.
The team here work tirelessly to ensure that we cater to all our guests needs and it fills us with joy to hear that we were not only able to assist you on your changing dates but also provide you with suitable accommodation for your needs.
We here in the Malone Lodge Hotel, have one of the most 'eclectic' mixes of accommodation in the city, from Presidential suites, to family apartments to classic doubles and due to this we find that our guests return time and time again, sometimes to have the same accommodation and some time to see what the others are like! We do hope to see you again back at the Hotel and the next time in better circumstances.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Malone Lodge Hotel & Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malone Lodge Hotel & Apartments

Address: 60 Eglantine Avenue, Belfast BT9 6DY, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Belfast
#9 Business Hotel in Belfast
#11 Family Hotel in Belfast
#17 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $
Hotel Class:4 star — Malone Lodge Hotel & Apartments 4*
Number of rooms: 51
Official Description (provided by the hotel):
Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotels with recent awards including : GO BELFAST Hotel of the Year; Northern Ireland Wedding Venue of the Year; AA Rosette in our Green Door restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Orbitz, Agoda and HostelBookers so you can book your Malone Lodge Hotel & Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Malone Lodge Hotel And Apartments
Malone Hotel Belfast
Malone Hotel Apartments

Owners: What's your side of the story?

If you own or manage Malone Lodge Hotel & Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.