I debated whether to actually post this review as I don't really like to be negative online, however the service I recieved here made me think that a private email probably would have been ignored as much as this will. Afternoon tea was tasty but the service was downright awful, verging on neglectful and at some points rude. DO NOT make the mistake of booking for a group of friends greater than 4 as they will charge you £5 per head for the booking and then penalise you for someone not turning up. This happened in my case. They refused to understand that of course I have no control over any of my friends pulling out at the last minute..and they were only penalising me who made the booking. They kept the £10 extra deposit I paid on my card..even though they clearly did not premake enough sandwiches for 6 people (there were 4 of us, and only 2 sandwiches were left). I will also add that although initially you think the private rooms are a nice touch, it leads to your group being thoroughly ignored without any means to attract attention. They didn't seem to know what they were doing. We had to request more tea as the 'premade' sandwiches took so long to arrive that there was no tea left. Not one person approached us during our meal to enquire whether everything was ok.
Seriously, pick up your game. There was one (quite young) waitress who was friendly. The rest seemed grumpy and unwilling to help.
- Official Description (provided by the hotel):
- Maryville House is an exquisite Victorian residence, superbly renovated with a modern twist. It is situated on the cosmopolitan Lisburn Road in South Belfast, within its own private grounds together with secure car-parking and bus routes into the city centre. It is situated within close proximity to the motorway. The boutique accommodation includes the following facilities:• Individually designed rooms with antique furniture• All rooms have an en-suite• Free wireless internet access• Flat screen TV• Tea and coffee making facilities with selection of homemade scones and traybakes fresh daily from our bakery• Complimentary sparkling and still mineral water• Ipod dock/charger/alarm clock on request• Iron/ironing board• Hairdryer• Sewing kit• Golf tee off times can be arranged at N.I. top clubs• Salmon fishing trips can be arranged at the Tilenmore Fishery on the famous River Finn. Maryville’s breakfasts include a wide and varying range of the finest options from healthy fresh fruit salads and natural organic yoghurts to Eggs Benedict or the Maryville House Full Breakfast, served with free range eggs and the finest quality locally sourced sausage. The range of specialty Suki Teas is endless and an extensive range of coffees is made with the finest lusso beans. Maryville also serves all day breakfasts for its guests. In addition, Maryville’s unique in-house tearoom offers a delicious range of light lunches and home-baked fare. With their own bakery, artisan breads, tray-bakes, pastries, cakes and scones are baked daily. They are complemented by homemade jams from their family farm in County Armagh. ... more less
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- Also Known As:
- Maryville House Hotel Belfast