I debated whether to actually post this review as I don't really like to be negative online, however the service I recieved here made me think that a private email probably would have been ignored as much as this will. Afternoon tea was tasty but the service was downright awful, verging on neglectful and at some points rude. DO NOT make the mistake of booking for a group of friends greater than 4 as they will charge you £5 per head for the booking and then penalise you for someone not turning up. This happened in my case. They refused to understand that of course I have no control over any of my friends pulling out at the last minute..and they were only penalising me who made the booking. They kept the £10 extra deposit I paid on my card..even though they clearly did not premake enough sandwiches for 6 people (there were 4 of us, and only 2 sandwiches were left). I will also add that although initially you think the private rooms are a nice touch, it leads to your group being thoroughly ignored without any means to attract attention. They didn't seem to know what they were doing. We had to request more tea as the 'premade' sandwiches took so long to arrive that there was no tea left. Not one person approached us during our meal to enquire whether everything was ok.
Seriously, pick up your game. There was one (quite young) waitress who was friendly. The rest seemed grumpy and unwilling to help.