Did not stay here but took two friends for afternoon tea. Although it advises on their web site that booking is essential, the place was empty. When we arrived we were told to "sit where you like". A waitress then came, banged two plastic menu holders on the table and said pick your sandwiches and your drink and left us! The table itself was full of tea stains and had obviously not been wiped from previous use. I know the tables are meant to have a 'distressed' look but the sides would need a thorough cleaning - I agree with a previous reviewer, a table cloth would be better. One of the china cups had a large chip out of it that was totally tea stained. More transport cafe than tea room! All this was complimented by a used dirty napkin lying on the floor. The food was fine but the whole experience was awful - from the attitude of the staff to the state of the room. Would not recommend and will not be back.