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“disappointing , rather less than 5* treatment....” 1 of 5 stars
Review of Hilton Belfast

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Hilton Belfast
5.0 of 5 Hotel   |   4 Lanyon Place, Belfast BT1 3LP, Northern Ireland   |  
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Ranked #22 of 44 Hotels in Belfast
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“disappointing , rather less than 5* treatment....”
1 of 5 stars Reviewed September 7, 2009

My husband and myself stayed at this hotel as a special occasion, expecting 5* star treatment. Unfortnuately it was rather less, firstly parking is not included £18 a day! despite being named Hilton parking car park it is not owned by the hotel and thus you have to pay to park in it. luckily knowing belfast we were able to find on street parking to save on a heafty £60 bill!! Also you would be expecting wifi... we were told to pay for internet £7 a day but first floor rooms would probably not get reception but you can try and see! Also there is no such thing as tap water delivered to the room after a go in the gym ! we asked for some tap water to the room and got a £7.60 charge so be warned... In the small gym at least 3 pieces of equipment were broken... and no pool... Room was small and needless to say like most things your paper is not complimentory!

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 3, 2009

Hilton is centrally located and is a nice hotel by American standards. By European standards it is a great hotel. Nothing negative to report, it just doesn't stand out, but the location is perfect. Close to city center and across the street from the St George's Market. We stayed on the Executive Floor which gets you a free continental breakfast (on weekend you get a full breakfast), free liquor from 6 pm until 10 pm and appetizers. Quite frankly, the appetizers were awful- and very unhealthy, but we enjoyed the socializing with other travelers in the Lounge and met some interesting people.

  • Stayed August 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 3, 2009

Feedback on Hilton Hotel Belfast Ireland

I paid £100 GBP per night for B&B 5* hotel accomodation at Hilton Hotel Belfast
1. I had to pay an additonal GBP£35 pp for breakfast without prior knowledge even though the trip was advertised as B&B
2. After several room changes we realised all rooms had many broken fixtures and fittings and present a hazard to health and safety (e.g. tiles, skirting boards, furniture, loose carpeting, faulty electrical sockets that sparked when we unplugged appliances)
3. None of the advertised 5* facilities exist. Its false advertising but Hilton Group believe its acceptable as the facilities are available elsewhere in the city outside the hotel i.e. no pool , no spa, rooms don't even have toiletries or hair dryers
4. My room was not made up for the 3 days of my stay, my papers were not delivered and my breakfast did not arrive for the duration of my stay. The hotel issued a statement stating
"-guests should 'allow' that 'someone' other than the room occupants would place a 'do not disturb sign' on the room door both nights of a two night stay and therefore guests should allow that rooms would not be made up for the entire duration of accommodation stay.
- guests should also 'allow' that on all days of a 3 day accommodation 'someone' other than the room occupants would remove newspapers from outside the room. "
5. At GBP£100 per night we were placed in a suite room with a door adjoining a bachelorette party with numerous guests partying through the night.
6. Parking is GBP £18 per day but you will be charged an additonal £5 GBP per hour after 12 noon on day of check out
7. The mini bar is automated but our bill still had many over charges
8. There is no hotel or location/visitor information in the rooms or hotel common areas

Recommend the Ramada and Radisson hotels as this hotel is a very negative and frustrating experience.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed August 31, 2009

My husband and I spent 2 nights here in a Junior Suite.

From the moment we arrived, the staff were, without exception, friendly and professional.

The room was great with floor to ceiling windows - fab views over the river (see photos). The bed was large and incredibly comfortable. Breakfast was varied and good quality. We didn't eat in the restaurant otherwise, but had something from Room Service, which was very good.

The Executive lounge was very good - lots of comfy seating and friendly and helpful staff

There was a rowdy group in a room nearby - one phone call to reception an it was dealt with immediately.

The location was good - a short walk to the heart of the centre.

If we were to visit Belfast again, we'd stay here without question.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redcar
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 29, 2009

the hotel is fine as impersonal hotels go.unfortunately it costs £18 a night to park a car which is a cheap rate!!!!there seemed no alternatives!!!also it took 15 minutes at 10pm to get 2 drinks at the bar.there were 3 bar staff on who seemed to be talking to each other and then served people who had been in the bar for the evening first not those who went to the bar first..there were 3 of us to be served and it took this long.i wwouldnt like to think id paid the full rate for the room.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 29, 2009

I telephoned the Hilton Belfast to make a reservation and was transferrred to Hilton central reservation. I spoke to an American lady who took details of my requirements; a double, smoking room, for 2 nights, Saturday and Sunday.
On arrival at hotel at 8.15pm I went to check-in. The receptionist was very polite and efficient until I asked if was smoking room. No, madam, we dont have smoking rooms. I was infuriated. I know smoking or indeed non-smoking rooms cannot be guaranteed but the central reservation had made a booking for me for a smoking room in a totally non- smoking hotel!
I was stuck in Belfast at 8.15 on a Saturday night looking for a hotel room. The manager and staff at Hilton were very apologetic and helpful and called several hotels to find me a room. I have stayed in Hilton Belfast previously, prior to the non-smoking rule, so the review is based on this time, approx 2 years ago.
Unfortunately the only room available was in Europa( see review) but beggars cant be choosers.
This is 2nd time out of 2 that Hilton central reservations has made a mistake with my booking. In June I made reservation for Conrad Hilton in Brussels but upon arrival the receptionist told me was no reservation. After checking it appeared the Central booking department had booked me into the Hilton Brussels, a hotel in a different league to Conrad. The Conrad staff found me a room and the stay was very pleasant but....
PLEASE HILTON GROUP, GET YOUR ACT TOGETHER, this is not acceptable for a Hotel group such as yours. A room in the wrong hotel and a smoking room in a non smoking hotel. Guests deserve and expect better.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omagh, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed August 18, 2009

stayed here on the summer special deal where you stayed two nights and only paid for one so we did get a bargain break away to see the tall ships leave belfast. room we were allocated was on the 12th floor and i couldn't fault it - linens were all clean and room had a lovely view of the big wheel but the bathroom floor hadn't been hoovered or mopped in a while as it was thick with dust- we cleaned it ourselves !!!! service at reception was very good and we had no problems whatsoever with them and breakfast was delicious , fresh and hot so again no complaints there - just like everyone else has commented the price of car parking is ridiculous - it really is something whcih should be addressed by hilton group as it is extortionate . If you are planning a stay here i am sure you will enjoy yourself as it is within walking distance of most of the city centre attractions

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Belfast

Address: 4 Lanyon Place, Belfast BT1 3LP, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Belfast
#19 Business Hotel in Belfast
#20 Family Hotel in Belfast
#22 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Belfast 5*
Number of rooms: 198
Official Description (provided by the hotel):
The Hilton Belfast hotel has now completed a major refurbishment which includes all bedrooms, public areas and a gym by Precor - open 24/7. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast city centre and Victoria Square. 5 Minute walk to the Odyssey Arena. Wireless internet in all rooms (Charges may apply), 100% non smoking, Executive Floor, Executive Lounge, 1 Restaurant, 1 Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, 9 Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more   less 
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Also Known As:
Hilton Belfast Hotel Belfast
Hilton International Belfast
Belfast Hilton International
Belfast Hilton Hotel

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