Stayed one night as a HH Diamond. Upgraded to an exec room - cant imagine it was much different to a non-exec room. It was small and uninspiring but clean. The single beds seemed small (maybe I'm just not used to a single bed) but otherwise comfortable. The room was clean.
The exec lounge in the evening was cramped and very short on the promised snacks. The drinks were set up self service style (like every other lounge I had visited) but you were not allowed to touch them yourself. So first impressions of the lounge were disappointing but things were turned around but the staff. Despite not being allowed to help yourself, the lady serving went the extra mile to make sure everyone had what they needed and repeatedly asked if you needed a top up. She apologised for the lack of snacks. She was someone 100% committed to doing the best job she could.
Continental breakfast was promised in the morning - you could pay extra and get a full breakfast downstairs. I am glad I didn't bother as the continental breakfast exceeded my expectations - there was sausage, egg and bacon too. Again the staff were excellent.
Check in and check out were well handled too. We had one room problem in that we only had one bath robe and bath towel but when I called down this was sorted quickly.
So, in summary, the "hard product" is adequate but uninspiring. The staff are top class. I'd stay again for the service alone.
- Official Description (provided by the hotel):
- The Hilton Belfast hotel has now completed a major refurbishment which includes all bedrooms, public areas and a gym by Precor - open 24/7. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast city centre and Victoria Square. 5 Minute walk to the Odyssey Arena. Wireless internet in all rooms (Charges may apply), 100% non smoking, Executive Floor, Executive Lounge, 1 Restaurant, 1 Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, 9 Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more less
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- Also Known As:
- Hilton Belfast Hotel Belfast
- Hilton International Belfast
- Belfast Hilton International
- Belfast Hilton Hotel