We have just retured from what should have been a 2 night stay, but thank God escaped after just 1 night of hell.Arrived sat.. Room freezing cold, heater above door rubbish. Staff did bring extra blanket & heater. Went out Sat night, walking down Castle St was an experience in itself. The street outside stunk of Urine.. Maybe that's the Hostel directly opposite which was convieniently not mentioned in booking details. Drunks were strewn all over the street and lying in door ways.. Very Intimidating & disgusting location for an IBIS.
After a lovely meal out we returned for a drink in the bar. A sign clearly stated residents only.. But people were coming in off the street drinking. A group of roudy lads at the bar (this was only 9pm) were clearly being served till well into the early hours.
We went up to bed & were awoken at 3.50 but shouting, banging in the adjacent room (floor 9) .we rang down to reception as we were scared to leave the room and confront next door.. No reply from reception. The noise continued till 6am.. There is no exagerration it was continual Banging/swearing & shouting. God knows how many we're allowed to share the room..
We made our decision to leave , without even stopping for Breakfast & our second night.
Note to Mgr... instead of just posting the bog standard response on here, can you please explain why floor 9 had the people banging doors from 5am till 6.30 and the fire door by our room opening & closing. Are they Staff quarters & was it Staff we were subject to in the room next door.
****Avoid at all costs******
Avoid all rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for contacting Tripadvisor, regarding you recent stays at Ibis Hotel, Belfast City Centre.
As a customer focused hotel, I am very disappointed to see that you did not enjoy your stay with us. I would like to take this opportunity to apologies for any inconvenience caused during you stay.
I am very surprised that you did not like the location of the hotel, situated in the heart of the city centre, approximately 2/3 minute walk from the main shopping area. In terms of the outside noise or crowd, all I can do is apologise as this is something that is outside our control. I do agree especially on weekends sometimes the streets in City Centre can be noisy but I think this is the case in most major cities.
I terms of other in house guests noise, again all I can do is apologise and assure you that we do take steps to keep the noise levels down in the hotel but in this case we have failed to do so.
I hope you received my letter from Cresta Holidays, if you wish to discuss this further please contact me at email@example.com
Again I would like to apologies for any inconvenience caused and hope that you will give us the opportunity to serve you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.