My wife and I stayed for one night which included an evening meal. Professional service from all the staff we encountered. The meal and attention to service were the BEST we have ever experienced. Any minor problems were sorted out promptly. If this hotel could have captured our visit on camera they could use it in training classes in how to provide a first class service even down to how the Night Porter dealt with some angry clients when the smoke alarm went off in the early hours when some absolute idiot thought it a good idea to start smoking in his or her room. This incident was completely out of the hands of the hotel staff and earned them my sympathy. Some may consider this hotel a little pricey but it is worth every penny to experience such wonderful food and exceptional service.
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- Also Known As:
- Fitzwilliam Hotel Belfast
- Belfast Fitzwilliam Hotel