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“Worst service in Belfast” 1 of 5 stars
Review of 2 Taps

2 Taps
42 Waring St., Belfast, Northern Ireland
+44 28 90311414
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Ranked #202 of 777 Restaurants in Belfast
Cuisines: Tapas
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Belfast, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Worst service in Belfast”
1 of 5 stars Reviewed July 21, 2013

We had a table booked for 12 people on a Saturday night to celebrate our friend's engagement on the basis that several of us had eaten here before. When we got to the restaurant they only had our table set up for 10 people. This resulted in them having to add extra chairs to the already cramped table, so everyone was crammed together. There was no apology whatsoever, and when one of our party made a comment to the waiter about there not being enough room for all of us at the table the waiter replied with "if you had booked your table for 12 people instead of just bringing more people along without letting us know then there would have been enough seats wouldn't there?" followed by a smug smile. Since when is it ok for staff to start arguments with their customers, especially when the customer in this case was most definitely not in the wrong?

That's only the start of it. It took them around 15 minutes to even bring us the drinks menus, and another 20 on top of that to actually take our order. When they did finally take our order, they took it wrong and missed 2 of us out, leaving 2 of us without any drinks. We had to try and get the waiter's attention to order the 2 drinks he had missed, and then it was another 10/15 minutes after that until these drinks finally arrived, leaving the other 10 people on their second drinks order while the last 2 were only starting their first.

They didn't come anywhere near us for at least another 20 minutes, they didn't even bring us the food menu! We had to ask for menus, and when they finally arrived they left us again without taking our order for another 20-30 minutes. By this stage we were all very hungry and getting angry, and our friends who were meant to be celebrating their engagement weren't exactly having a perfect night. I grabbed the waiter's attention and told him this was an engagement party and we were getting pretty peed off, being left sitting with no explanation - still no apology. Another of our friends asked if some or all of our drinks would be left off the bill for our troubles and we were simply told "no!".

After they eventually took our food order, it was another 45 minutes before we got our food. In this time a waiter came over and explained that the extractor fan in the kitchen had broken so our food was going to take an hour. By this stage we were all so angry and nothing at all was done to try and make things better. I made a point of explaining that if it hadn't been our friend's engagement party that all of us would have got up and left hours before without paying for our drinks. The waiter replied with "I understand where you're coming from but it's out of our control". He then offered us 2 jugs of Sangria for free, which we didn't even want. We asked if we could just have our bottles of wine for free instead, and were told no. The jugs of sangria arrived pretty promptly, and tasted like Tesco Value orange juice with a bit of lemonade thrown in so we didn't drink them.

When our food finally arrived, they had got our order wrong and missed another 2 orders (mine and my friend's). My friend and I had to wait another 20 minutes for our food when we pointed out that this was the worst service we had ever experienced there was still no attempt to try and make things better, and the manager never came near us all night. My friend and I finally got our food as everyone else was finishing their's.

In an attempt to salvage the evening for our friends who had just got engaged, we ordered some sambuca and desserts. These were the only things all night that we didn't have to wait nearly an hour for.

We asked for the bill, which came to over £400. They charged us for all our drinks and even the food that they had forgotten to order for me and my friend. When we asked if we could get any money off our bill for all our troubles we were told no because we got free sangria.

It's safe to say we will NEVER be back and will warn everyone we know not to come anywhere near this place. It was the most appalling customer service any of us have ever experienced and one of the worst nights out we've ever had. Management of the restaurant should be in a different profession if they're completely unable to deal with customers.

  • Visited July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
“Awful”
1 of 5 stars Reviewed July 20, 2013 via mobile

Visited yesterday evening at about 7pm. The place was busy and were pleased that we could get a table for 2 outside. The waitress told us to take a seat and she would bring over the menu. Needless to say this didn't happen and despite waiting for more than 20 mins no one approached us with a menu or asked us if we would like a drink. Yes it was busy outside but there was nobody inside and despite 4/5 waiters outside we seemed to be invisible. I actually tried to get a waiter a couple of times but again no success so we left. AWFUL service

  • Visited July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
68 reviews 68 reviews
38 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
“Beware; tables rebooked at 930!”
1 of 5 stars Reviewed July 7, 2013

Booked a table for 10 for a retirement function on the basis of having been here many times before with friends only to be rung up on the day of the evening to be told that although the table was booked for 730, we would have to be out for 930 as they were:

1. re-booking the table or
2. expected a lot of 'walk-ins'

Cancelled the table and re-booked for Belfast Castle Cellar Restaurant which was excellent.

All we wanted was the table to enjoy the food and the wine but apparently at 2 Taps when think they can make a bit more money out of 'walk ins', enjoyment and the tables has a strict time limit!

  • Visited July 2013
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
41 reviews 41 reviews
30 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Hooray its back”
5 of 5 stars Reviewed June 30, 2013

They say good things come in threes. Well today saturday 29th june this is definately true. Rossi won the Dutch GP Laura Robson made it through to the next round at Wimbledon and most important JUMILLA IS BACK AT 2TAPS. Following my last visit when it came to light that some heathan had changed the wine list. The new wine called Carcelo is lovely allthough it needed a little airtime. It was extreamly busy but it was noticable that there were lots more staff on duty service was smart, food was great again especially the dates rolled in bacon. And the whole place was buzzing.

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
7 helpful votes 7 helpful votes
“Bad service”
2 of 5 stars Reviewed June 20, 2013

Had lunch on a sunny Saturday and sat outside with a friend, service was terrible. Weren't offered drinks when seated, waited some time to order drinks then waited quite a while before ordering. Had breads to start a few tapas and a small paella to share, food was very tasty but we weren't checked once, not even when we were cleared did our waiter ask how it was or offer any thing else. Eventually bored of trying to catch someone's attention to ask for our bill we went inside to the bar which was empty of customers and had 3 staff members doing a bit of busy work. All 3 staff saw us standing a few feet away from them yet nobody offered assistance. Just very strange waiting staff. Alright food for a sunny lunch outside but don't expect to be blown away with all the smiles and help from the staff.

  • Visited June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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