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“Great stay - We could all learn something from the staff here” 5 of 5 stars
Review of The Dragon Hotel

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The Dragon Hotel
4.0 of 5 Hotel   |   The Kingsway, Swansea SA1 5LS, Wales   |  
Hotel amenities
Ranked #13 of 25 Hotels in Swansea
West Midlands, UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great stay - We could all learn something from the staff here”
5 of 5 stars Reviewed April 20, 2014

We decided to take out 3 year old daughter to the seaside for the day a week or so ago and as we love Rhossili bay we decided to head there but we also decided to make a weekend of it so we looked for a hotel - particularly with a swimming pool. The Dragon Hotel fitted the bill and despite a bad experience at another Macdonald hotel (many miles away from Swansea!) we decided to book. Now, when we got to the reception desk we asked about where we could park - The lady (didn't get her name) was very sharp and quickly spat out the words - Our car park is full you will have to use the NCP. As first impressions count I was a little put off by this. Still, I parked the car and came to check in with my wife and my daughter. Fortunately we were checked in by a different person who was lovely. Really pleasant and came across with real passion for making our stay a good one. From here, as promised we took our little girl swimming. This is where I was probably most surprised - Given the pool is in the health club there is always a chance kids are frown upon - not here. We were made to feel very welcome and in no way was it an issue to take kids into the pool. We all had a great time. We went for our evening meal and again, with a child in tow were a little concerned we might not be welcome - Again how wrong we were. The staff - one guy in particular was fantastic. He said he had a two year old at home which probably helps. The food was great and the desert they delivered my little girl made her day!! Breakfast was much the same. Very relaxed and great food. (my only point here is that there were a few errors in service through (I suspect) a lack of communication) but I must stress that this is me being really picky but honest. The service (apart from the car park comment) has been of the highest, kindest order and while I have no plans to return to Swansea I would have no hesitation in recommending the hotel or using it again of we were to go that way.
One last thing - The house keeping staff made an Easter bunny out of towels on our little girls bed which not only made her smile but showed that the staff here care.
I run a team of people in a very pressured environment for a world leading brand and have to coach and measure my staff daily. If I had half of the staff here in my team I would be very happy indeed. Keep up the good work and keep your smiles - They really make a difference to people.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dragon_Hotel, General Manager at The Dragon Hotel, responded to this review, April 25, 2014
Thanks for taking the time to post your review. I'm sorry that your first contact was not good, I appreciate you highlighting your experience so that we can learn from your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Basel, Switzerland
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed April 20, 2014

Booked last minute for a family visit home. Have never stayed at the Dragon before. Room rate was very good for a double.

Location was brilliant - right in the heart of Swansea so once you've arrived everything was really in walking distance.

Facilities were excellent - free and secure car parking in the centre of Swansea, easy access and lifts to cart luggage, swimming pool, free WIFI.

The room was a good size, very comfortable and clean with a bath over shower. As we were tired we ordered a pizza delivery to the hotel and picked the food up in reception which didn't seem to be a problem. We had a table and chairs in the room to eat at.

We had a really great nights sleep, room was well soundproofed with no light pollution and the bed was superbly comfortable. Late-ish checkout meant we had a good rest and an unhurried departure.

Reception couldn't do enough, they were so friendly and welcoming. Gave us some shopping info and let us prolong our stay in the car park to run some errands.

If breakfast had been included in the price it would've been 5 stars from us. There are plenty of options nearby to eat at though.

There was only one point to be picky on - 4th floor windows were quite dirty externally and ruined the views a bit.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dragon_Hotel, General Manager at The Dragon Hotel, responded to this review, April 25, 2014
Thank you for your feedback, we're glad that you enjoyed your stay, and hopefully you'll have the opportunity to return once we've cleaned the windows!
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vale of glamorgan
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2014

We only live about 50 minutes away from Swansea but have never visited, so glad that we decided to. We are a retired couple and like to go off for a day or two. Found The Dragon Hotel on line offering a really good deal so booked as we wanted to explore the area, What a find. It is perfectly placed in the centre of Swansea, with easy access to the Marina, The Mumbles and the Gower. Everything was fantastic. We had lunch when we arrived, fabulous food and such good value. Our room was spotlessy clean, the leisure facilities were small, but perfectly formed, Breakfast was delicious with lots of choice. The staff in every area of the hotel were incredibly warm and helpful and made our visit extremely pleasant. Will definitely visit again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dragon_Hotel, General Manager at The Dragon Hotel, responded to this review, April 25, 2014
Thank you so much for taking the time to share your views. I have already ensured that the team are aware of your kind comments and such feedback helps us in keeping our standards high. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 10, 2014

Recently celebrated my sister's Pearl Wedding Anniversary at the Dragon Hotel, Swansea. This consisted of a buffet party celebration on the Saturday evening and around 8 rooms booked with breakfast (some for one and others for up to 3 nights). From day one in terms of planning the Dragon staff (particularly Gethin initially) were excellent in letting us know what was possible and what options were available; advising and tailoring the service to our needs. On the day before and the night itself Justin was just excellent; helpful, friendly and totally professional. The rooms were spacious, really clean and well appointed. The buffet food was fresh, tasty and presented beautifully (and bang on time). Dinner the night before at the Dragon Brasserie was outstanding, excellent risotto (by any standards) lovely rib eye steak (perfectly cooked) and my nephew told me the Cod was the best Cod he had ever tasted. Overall EXCELLENT and so good to have such a great experience in my home town. We will be returning and a BIG thank you to all over the staff for making my sister's special occasion one to remember for ALL the right reasons. Great full fresh breakfasts also ! ;)

Room Tip: Request rooms higher up (3rd Floor upwards) city view.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dragon_Hotel, General Manager at The Dragon Hotel, responded to this review, April 14, 2014
Thank you for taking the time to share your experience here at The Dragon Hotel. I have passed on your thanks to the team and we're all delighted to hear that your celebrations were so thoroughly enjoyed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Droitwich, England, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 2, 2014

This is an excellent Hotel in the heart of the city. The rooms are moderately sized serviceable but clean with all the usual facilities and benefits you would expect from a Hotel of this standard. Breakfast was cooked to order and more than adequate with a cold buffet to supplement the Full English. Would fully recommend this Hotel and will be using it again when in the area.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dragon_Hotel, General Manager at The Dragon Hotel, responded to this review, April 7, 2014
Thank you for taking the time to post you feedback. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
135 reviews 135 reviews
56 hotel reviews
Reviews in 49 cities Reviews in 49 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 2, 2014

Not really sure what the hype is about this place. Friendly welcome which was also speedy but the room was fairly standard; similar to that of a Premier Inn. Breakfast was nice but struggling to justify giving it more than 3 out of 5. Didn't use the health club so can't comment on that. Unlikely to return.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2014

Welsh people are very friendly and hospitable. Although the hotel was not suitable for my needs, the Dragon Hotel staff moved my son and I into a bigger room, provided a microwave and fridge, and always checked we were settled and comfortable. We stayed for 17 days, and the staff made us as comfortable as possible. Tip, make sure you speak to the staff and get to know them or the experience might be different. Kelly the front desk manager could not have been more helpful and welcoming. Her partner Sarah was the same. I had more interaction with these two members. My son was on a short stay trial with Swansea FC, and he was totally relaxed during his stay. I would stay here again, and a big thanks to Kath, Kelly, Sarah and all the staff. Faults- lifts are too small and slow, and nobody tells you about the beautiful beach which is only 5 minutes walk away. Taking everything into consideration, this is the place to stay at Swansea.

Room Tip: Tell the front desk staff want you want and they will try to accommodate you. I had a small room at...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dragon_Hotel, General Manager at The Dragon Hotel, responded to this review, April 7, 2014
Thanks for your feedback Mark! We'll keep an eye out for your son in the premier league and hopefully get to meet you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dragon Hotel

Address: The Kingsway, Swansea SA1 5LS, Wales
Location: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Swansea
#6 Business Hotel in Swansea
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Dragon Hotel 4*
Number of rooms: 106
Official Description (provided by the hotel):
The Dragon Hotel is one of Swansea's premier 4-star hotels and is located in the heart of the city centre, offering guests excellent hotel accommodation, a variety of dining options, Conference & Banqueting facilities, a Health Club and free on-site parking. The hotel has 106 en-suite, fully air-conditioned bedrooms and features high-speed Wi-Fi internet access and flat screen digital TVs. The Health Club features an 18-metre indoor swimming pool, male and female saunas, a well equiped gymnasium with qualified personnel on hand and two treatment rooms, offering Holistic and Sports Massage Therapy, as well as an extensive choice of beauty treatments. The Piano restaurant, situated on the first floor is open for dinner every evening and offers excellent AA rosette standard food, with panoramic views across the town. Our Brasserie Cafe Bar located at the front of the hotel is open all day, offering an informal destination for breakfast, lunch, light meals and hot & cold drinks. An ideal venue for that special event or conference, the hotel can accommodate upto 200 guests in the Pembrey Suite. The Dragon Hotel has long been a Swansea landmark and is within walking distance of many local attractions, such as the beach, marina, shops, theatre, restaurants, and vibrant night-life. ... more   less 
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Also Known As:
Dragon Hotel Swansea
The Dragon Hotel Swansea, Wales

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