We decided to take out 3 year old daughter to the seaside for the day a week or so ago and as we love Rhossili bay we decided to head there but we also decided to make a weekend of it so we looked for a hotel - particularly with a swimming pool. The Dragon Hotel fitted the bill and despite a bad experience at another Macdonald hotel (many miles away from Swansea!) we decided to book. Now, when we got to the reception desk we asked about where we could park - The lady (didn't get her name) was very sharp and quickly spat out the words - Our car park is full you will have to use the NCP. As first impressions count I was a little put off by this. Still, I parked the car and came to check in with my wife and my daughter. Fortunately we were checked in by a different person who was lovely. Really pleasant and came across with real passion for making our stay a good one. From here, as promised we took our little girl swimming. This is where I was probably most surprised - Given the pool is in the health club there is always a chance kids are frown upon - not here. We were made to feel very welcome and in no way was it an issue to take kids into the pool. We all had a great time. We went for our evening meal and again, with a child in tow were a little concerned we might not be welcome - Again how wrong we were. The staff - one guy in particular was fantastic. He said he had a two year old at home which probably helps. The food was great and the desert they delivered my little girl made her day!! Breakfast was much the same. Very relaxed and great food. (my only point here is that there were a few errors in service through (I suspect) a lack of communication) but I must stress that this is me being really picky but honest. The service (apart from the car park comment) has been of the highest, kindest order and while I have no plans to return to Swansea I would have no hesitation in recommending the hotel or using it again of we were to go that way.
One last thing - The house keeping staff made an Easter bunny out of towels on our little girls bed which not only made her smile but showed that the staff here care.
I run a team of people in a very pressured environment for a world leading brand and have to coach and measure my staff daily. If I had half of the staff here in my team I would be very happy indeed. Keep up the good work and keep your smiles - They really make a difference to people.
- Official Description (provided by the hotel):
- The Dragon Hotel is one of Swansea's premier 4-star hotels and is located in the heart of the city centre, offering guests excellent hotel accommodation, a variety of dining options, Conference & Banqueting facilities, a Health Club and free on-site parking. The hotel has 106 en-suite, fully air-conditioned bedrooms and features high-speed Wi-Fi internet access and flat screen digital TVs. The Health Club features an 18-metre indoor swimming pool, male and female saunas, a well equiped gymnasium with qualified personnel on hand and two treatment rooms, offering Holistic and Sports Massage Therapy, as well as an extensive choice of beauty treatments. The Piano restaurant, situated on the first floor is open for dinner every evening and offers excellent AA rosette standard food, with panoramic views across the town. Our Brasserie Cafe Bar located at the front of the hotel is open all day, offering an informal destination for breakfast, lunch, light meals and hot & cold drinks. An ideal venue for that special event or conference, the hotel can accommodate upto 200 guests in the Pembrey Suite. The Dragon Hotel has long been a Swansea landmark and is within walking distance of many local attractions, such as the beach, marina, shops, theatre, restaurants, and vibrant night-life. ... more less
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- Also Known As:
- Dragon Hotel Swansea
- The Dragon Hotel Swansea, Wales