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“Great Service” 4 of 5 stars
Review of Holiday Inn Express Newport

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Holiday Inn Express Newport
3.0 of 5 Hotel   |   Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales   |  
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Ranked #1 of 20 Hotels in Newport
Certificate of Excellence 2014
Durham, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“Great Service”
4 of 5 stars Reviewed April 23, 2012

I stayed at the HI Express in Newport in April 2012. The Hotel is on the outskirts of the town but close to a couple of Restaurants. A Toby Grill type place and an Italian Restaurant so you don't have to travel for a meal. The hotel is like most other HI Express except in this hotel I found the staff to be extremely helpful by allowing an early check-in and table service of coffee and teas during my meetings. Definitely would recommend for business or pleasure.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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332 reviews from our community

Traveler rating
    165
    132
    25
    6
    4
See reviews for
80
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Winchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 18, 2012

We cannot fault the customer service we received at this hotel following a car breakdown on route. A member of staff manually lifted the barrier to enable us to push our car into the carpark, we were given public transport information to enable us to carry on into Cardiff and on the following day received complimentary drinks while we waited for the breakdown lorry to take us home! They all made what could have been a very stressful weekend much more enjoyable.
A great hotel, very quiet at night with a nice breakfast in the morning. We would definitely stay here again.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 13, 2012

We stayed here for one night the room was lovely the bed comfy and the bathroom very well designed.

But this stay was memorable purely on the antics of the night.

We were just going off to sleep whenI thought I heard the door latch go. Then suddenly two members of staff came storming through the door. I shot up in bed in shock and they to one look at me and looked just as shocked to see us, they turned on their heals and got out of the room as quickly as they appeared.

Later In the night we had just managed to get back to sleep when the fire alarm went off. We didn't know what was going on or what to do. After 5 mins I ventured out into the corridor to see what was happening and just found lots of other people wandering around in the night clothes. No staff to be seen, we didn't know if we should get out or what. Eventually someone went down to reception, came back and said the staff said they were sorry it was a false alarm! Then the alarm stopped and we all wondered back to our rooms and back to bed.

We woke up to a letter find a letter of appoloy for the fire alarm, shoved under our door.

Breakfast wasn't great. Not much for veggatarians.

When we went to book out and reported what had happened they appologised and gave us a free stay in the future.

We will go back and use that free stay as the hotel room was lovely and maybe when the hotel isn't as busy as it was that weekend the breakfast will be better.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chesterfield, United Kingdom
1 review
5 of 5 stars Reviewed April 2, 2012

I have tried other hotels in the area, and found this one to be the best for, service, comfort, location, breakfast and facilities. The staff are pleasant and helpful. At breakfast 01/04/2012 a group of guests were being very difficult, the staff dealt with the situation in a calm, dignified way,and made sure the rest of us had everything we required. Thank you to Heather, Nicola and Sarah. Elizabeth S

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 27, 2012

Very clean hotel, room was nice and I had a good night sleep. Ideal for the weary business traveller

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Malaga, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2012

Have stayed at this particular hotel on several occasions so feel that I can give an informed opinion. The staff at this hotel are extremely professional and friendly. Any queries were dealt with promptly and front desk staff were very helpful with regard to local services/amenities. Rooms are excellent - well maintained and clean. Restaurant/bar staff always very pleasant and helpful.

Room Tip: Always asked for room on car park side which is quieter.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeePrice01, General Manager at Holiday Inn Express Newport, responded to this review, March 21, 2012
Firstly thank you for taking the time to review our hotel, and thank you for your continued support. We are committed to delivering the best customer experience and I am pleased to hear that the staff made your stay such an enjoyable experience. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 5, 2012

I was really pleased with my stay, the staff were excellent the room was excellent the only thing stopping a full five dots is no bacon in the breakfast.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newport

Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newport 3*
Number of rooms: 125
Official Description (provided by the hotel):
Choose the good-value Holiday Inn Express Newport hotel for convenient links to the M4 and Cardiff. Holiday Inn Express Newport is 20 minutes' drive from Cardiff city centre and 30 minutes' from Cardiff International Airport, with plenty of complimentary parking .Our handy location beside Celtic Springs Business Park, 6 miles from Newport town centre, puts local companies on your doorstep. You can check email with free wireless Internet available throughout. Make yourself comfortable on a leather sofa in the bar and chat to friends over a beer. Invite 10-55 people to an event in our 5 naturally lit meeting rooms, all equipped with LCD projectors and wireless Internet. Holiday Inn Express Newport offers a free continental breakfast with selected hot items each morning and under 18s stay for free in our Family rooms. It's just 12 miles to sports events in Cardiff's Millennium Stadium and nights out in Cardiff Bay's lively bars. ... more   less 
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales

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