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“Outstanding food and service!” 5 of 5 stars
Review of The Waterloo Hotel & Bistro

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The Waterloo Hotel & Bistro
113 Alexandra Road | Pill, Newport NP20 2JG, Wales   |  
Hotel amenities
Ranked #12 of 36 Newport B&B and Inns
Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Outstanding food and service!”
5 of 5 stars Reviewed September 2, 2013 via mobile

Stayed on the back of a Groupon deal. The outside is not the most appealing and looks like a little run down pub. .. This couldn't be different to inside! The staff were absolutely wonderful and genuinely nice and service was second to none. The evening meal was 5* I was very impressed and was served hot with high standard. The breakfast was great also, but actually couldn't finish it as we were still rather full from the evening meal! :-)
Our room was very large and a comfortable nights sleep. Felt very welcome throughout and very relaxed. Great stay.

.... Only tip would be possibility for the hotel to have a "guide/directory" just so we could ring reception or see what time Breakfast is served etc.

Plus we didn't really have a shower in the room, just a Bath with a shower head, if there was a fitting to the wall would help.


Thank you for our stay, we shall be returning for sure especially for that lovely food! :-)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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98 reviews from our community

Traveler rating
    54
    29
    11
    3
    1
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12
28
9
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Llanelli, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 1, 2013 via mobile

We nearly didn't stay after pulling up outside to be greeted with barb wire and graffiti in a clearly rough area of town. Thankfully we gave it a go and were so pleased we did. I have marked four star in context with this family run establishment as it isn't comparable to the big named hotels but they have clearly worked hard to provide a quality product and given the location this is not an easy task. Ill start with the food which was undoubtedly the best part of our stay. It was outstanding and not traditional cheap pub food. It was hot, well presented and there was a nice range of unusual dishes and tasted lovely. The portion sizes were ample. The bread was a little dry so I think better to serve it fresh rather than leave it on the tables. The breakfast too was very nice. The decor although old was well cared for and the whole environment was very clean and well kept and in keeping with the hotels theme. Check in was easy and staff polite and helpful. The room was spotless and roomy and had decent tea and coffee making facilities. The bed was very comfortable. My only real gripe was the fact that we had blinds on our bay windows and not additional curtains as was on the other windows in the room. It made it mismatching and let too much light in. This was why I only marked four stars instead of five as everything else was good. I would stay here if I was in the area again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2013

My mum,young daughter and I called in here for a lunch time snack and were really pleasantly surprised. A beautiful hotel that is decorated sympathetically in keeping to it's previous history,we loved the huge bar and grand piano! The owners are incredibly friendly,chatty and make you feel so welcome....something you don't often get in larger Hotels anymore. I felt relaxed and at home and my daughter was welcomed although there was no children's menu which was expected,after all it's a hotel. The serving staff were also lovely and friendly and the meals well priced. They do a Tapas evening which I'm intrigued to try as the food was beautifully presented,plentiful and of good standard. Will visit again for sure and take my father and husband next time as I'm sure they would really appreciate the Hotel's decor and history. A very pleasurable visit. Thank you.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mansfield
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 26, 2013

We have just returned from an excellent overnight stay at the Waterloo Hotel. Upon arrival we had some concerns over the area of Newport and the looks of the building. That concern was soon changed when we were greeted by a very friendly receptionist. The hotel has been lovingly restored by the owner to its original condition when it was the hub of the dock workers and sailors that arrived on ships from the adjacent estuary. It originally boated the longest bar in the UK and the vast part of this has been retained. The adjacent .transporter bridge is well worth a visit. The rooms are clean and all have fully refurbished bathrooms. The evening meal was a delight. The variety of the menu was amazing and everything was served to A la Carte standard by very efficient and friendly staff. The breakfast was also excellent. If you are in this area of Wales please pay it a visit. It is excellent value for money. We will definitely return if in the area

Room Tip: All rooms are excellent but the front facing rooms with a view of the transporter bridge are a bonus
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambridge UK
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2013

Initial sighting is very poor, local area not so good, but, the food was excellent, rooms were great, and in fact local paths, cycle tracks and transporter bridge interesting. Will be back! Went there on a groupon, but even without, it would be good value

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed August 25, 2013

When they do to Newport what they have done to Cardiff, the Waterloo will be THE place to stay and dine in Wales. Room 16: spacious; comfortable; great bathroom; 4 poster bed, with views over the docks and transporter bridge, literally couldn't be faulted! An a la carte evening menu - to die for. (particularly the beetroot and goats cheese tart.) and breakfast that didn't disappoint. An efficient and helpful check-in with friendly and welcoming management made our stay in Newport memorable for all the right reasons. Would recommend to any and all.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2013

Had a stopover at the Waterloo and was amazed to find such a gem in the docklands!
Following an exceptionally warm welcome, we were shown to a huge room with the most fantastic view across to the transporter bridge.
Bathroom was absolutely mint - even the grout was spotless (a rarity in our view!)
The bistro was amazing - original features and all. Menu was imaginative, service was impeccable and oh, the food, glorious food!
Staff were all attentive and friendly - we wouldn't hesitate to go back there!

Room Tip: Turrets are really roomy with great views
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Waterloo Hotel & Bistro

Address: 113 Alexandra Road | Pill, Newport NP20 2JG, Wales
Location: United Kingdom > Wales > Southern Wales > Newport
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 36 B&Bs / Inns in Newport
Price Range (Based on Average Rates): $
Number of rooms: 21
Official Description (provided by the hotel):
Situated in a prominent position next to the Transporter Bridge in the centre of Newport Docks regeneration scheme The Waterloo offers residents a pleasurable stay in our newly refurbished 21 ensuite bedroom hotel. The hotel provides a unique and comfortable stay in our spacious rooms with tasteful decoration and beautifully tiled bathrooms with under-floor heating.Come and try our superb cuisine in delightful and unique surroundings. The mosaic tiled bar and the beautifully laid terrazzo floor are only part of the exquisite surroundings. All complimented by our Head Chef Kevin Brooks, formally Welsh Chef Of The Year, his determination to provide customers with British and European culinary delights in the form of the Early Bird Menu and the A la Carte Menu.With easy access to the M4, only 15 minutes from Cardiff, or 15 minutes to the Second Severn Bridge. ... more   less 
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Also Known As:
The Waterloo Hotel And Bistro
The Waterloo Hotel & Bistro Newport, Wales

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