My friend and I took our Mum's to see Take That and booked this 'motel' so we didn't have to drive home after the concert. The booking was made 5 months in advanced and I called to double check the booking a month before but on the day our booking had been 'mucked up' and instead of 2 twins we had a double and a twin. No apology from reception although she as very polite she didn't even appear to try and resolve it. The room was ok, I a bit dated but you could see evidence that improvements had been made. Our bathroom was vile, it smelt of stale urine, the floor was covered in marks and the shower was grimey. The Mangeress (a blond lady) had absolutley no customer service skills and although I saw her on 4 different occasions not once did she even smile of greet me or any other guests. She was quite frankly miserable. Breakfast was appallling I was glad I ordered a veggie breakfast as my Mum's sausage was pink and uncooked in the middle and all the bacon had purple marks all over it. We were glad though that we'd arrived berfore 9 am as other guests who arrived at 0903 were 'told off' for being late! The booking itself was inexpensive but I did not expect that quality of accommodation, service and food in this country.
- Also Known As:
- New Hotel
- New Hotel Newport
- New Inn Hotel Newport, Wales
- Official Description (provided by the hotel):
- COME AND STAY IN OUR BRAND NEW REFURBISHED ROOMS, THE BEST NIGHT'S SLEEP GUARANTEED!! The New Inn Hotel is highly recommended by our guests and offers great value food and a clean, comfortable and competitively priced stay. Located on the edge of Newport within easy reach of the M4 we are ideally situated to meet your needs, be it a business meeting, a stopover, sporting event or family occasion. In our recently refurbished bar and restaurant we are proud of our reputation for serving good quality, value for money food from our Fayre & Square menu and have a good selection of award winning real ales, beers and wide choice of wines to relax with by our log fire. We also have car parking spaces for up to 100 cars and an award-winning indoor children's play area adjoining the restaurant. Our countryside location offers a calming escape from the outside world, our 35 comfortable twin or double rooms are furnished to ensure your relaxation and comfort as are our two family rooms. They are all en-suite and equipped with FREE Wi-Fi, Tea and coffee making facilities, A flat screen digital television, Telephone, Hair dryers and iron. We are pet friendly with designated rooms available. We can also offer credit account facilities to our business guests upon application. Please ask for details from our reception. ... more less
- Reservation Options:
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