It was absolutely filthy & disgusting!! The room did not seem to be cleaned properly, was very dusty, crumbs were everywhere, we could see black dirt in the bathroom, bed sheet smelled of sweat. The cups got cracks, found hairs on the carpet, no one was in the reception when we needed, the baby cot we requested in very advanced time was not prepared & recognised at all. WiFi was there but we hardly had a signal even though our room was very in front of the reception & no phone signal, either… We tried to complained how disgusting & uncomfortable we feel right after we got into the room but no one was at the reception even though we rang the bell, no one turned up…
We never, never enjoyed staying there AT ALL, made us want to stay as short time as possible, leave as early time as possible. It was absolutely the worst hotel we have ever stayed & seen.
Also, we cannot believe that they charged us £62 (extra card charge 4 days later our stay). We were there to pay in cash on arrival but the staff did not do anything.(because the booking confirmation said that payment is to be made on arrival at the hotel) This is NOT acceptable! There was a sign that “the credit/debit payment is 4% extra charge” & “card machine is not working.” Does it make sense? NO!! 4% charge on credit card/debit card payment was not mentioned on the booking confirmation.
The staff were not friendly & did not make us feel we were welcomed at all. Unbelievably it was more than awful time. This place is absolutely no worth money to spend on.
We normally quite lay-backed, easy going people BUT we could not put up with this ridiculous experience at all. We strongly require to get the money back. We feel a lot more than unsatisfied, even feel strong anger.
- Also Known As:
- Penrhys Hotel Cardiff
- Penrhys Hotel Cardiff, Wales
- Official Description (provided by the hotel):
- A cosy bed & breakfast ideally situated within 10 minutes walking distance to the millennium stadium. Free wifi and free secure parking. A warm welcome awaits you! ... more less
- Reservation Options:
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