I booked a twin room at the Park Plaza for my sister and myself for the weekend to attend family commitments. Having stayed here a few times, travelling from London, its familiarity on arriving is always comforting (I grew up in Cardiff). We were allocated a twin room on the fourth floor facing the street and close proximity to a variety of bars and night life. I have no issue with people enjoying themselves, I did have an issue with the street level noise affecting my ability to relax and sleep. At around midnight (Friday night), I politely called the front of house team and explained the above and asked to be moved. I was moved promptly to an internal room and whilst I explained that the room provided had a double bed, as a male, my sister and I would not mind sharing a double bed ( a spare duvet was provided ). The following morning, after a peaceful sleep staff approached our breakfast table to inform my sister and I that a twin room was ready for our use for the remainder of our stay. For me that was a good example of what I would define as good customer service. No fuss, no discussion just positive action. That made the difference between our stay being a positive one, not a negative one. I will continue to use and recommend the Park Plaza in Cardiff and commend it's front of house staff for their professionalism, efficiency and kindness.
- Also Known As:
- Park Plaza Cardiff Hotel
- Park Plaza Cardiff Hotel Cardiff
- Cardiff Park Plaza
- Park Plaza Cardiff Wales
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