I stayed in this Travelodge on Thursday 27th Feb 2014, after reading the website carefully before booking I noted it said:
(Due to the city centre location, as you might expect, some external noise may be heard.)
I can Inform you that EXTERNAL noise refers to: Traffic and other transport, General public noise (Drunks etc) and noise from other buildings.
Within the structure of this Travelodge is a Nightclub. Although it is a separate business operated directly below the Hotel these 2 business share the same structure (footprint) so any noise is classified as INTERNAL. Thus Travelodge are being very lose with the truth when they mention "Some External Noise".
The staff informed me that it states on the website there is a Nightclub below - IT DOES NOT!
As a businessman that has stayed at many Travelodges I do not appreciate staff being untruthful when a problem occurs, It leaves one thinking that clearly customer satisfaction is of no importance with this company.
In addition further down the website they state:
(The hotel has our fresh new look and features Travelodges new room design complete with Dreamer Bed so you can be sure of a great night's sleep.)
Now they will claim they are just referring to the beds with this statement but this again is misleading and untrue because they include the look and room design in this statement claiming - you can be sure of a great night's sleep! This would include appropriate soundproofing within the room design to ensure that the nightclub below is not creating a noise issue and on this they FAIL!
Also the way the staff have treated me over this issue is at best sub-optimal and you should consider if this is how an individual who stays at various travelodges frequently is treated then how will they treat you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry to learn of your disappointment 2bearsSussex. We can confirm that this hotel is in the hustle and bustle of the city therefore some external noise may be heard. In an attempt to ensure our guests have a comfortable sleep we do provide double glazing and insulated walls, unfortunately despite these measures it’s not always possible to completely reduce the noise outside.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.