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“great staff let down.” 2 of 5 stars
Review of Travelodge Cardiff Whitchurch

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Travelodge Cardiff Whitchurch
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21 Tyn-y-Parc Road | Whitchurch, Cardiff CF14 6BG, Wales   |  
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Ranked #49 of 81 Hotels in Cardiff
dorset england
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“great staff let down.”
2 of 5 stars Reviewed April 11, 2014

very friendly helpful staff.could not be faulted.asked for rooms on the first floor when booking got 1 on 1st floor 2 on second.no lift.really shabby building just needs some maintenance,rotten window sills.paint peeling and blocked up gutters etc.window catches were missing.a shame for the people who work there.it could be so much much nicer.

Room Tip: my room at the rear was nice and quiet.
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Nicolas from Customer Services at Travelodge Cardiff Whitchurch, responded to this review, April 16, 2014
Thank you for your review daveyk. We expect all areas of our hotels in addition to our rooms to be cleaned to our high standards and for all items and facilities to be well maintained so it is regrettable to learn that you were disappointed with the condition of the hotel. Please be assured that we will be contacting the Hotel Manager so they are aware of the improvements that need to be made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
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    37
    48
    26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Glasgow, United Kingdom
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 10, 2014

Hotel was easy to find, parking was free and rooms were clean and a good size. Showers were very small cubicles although clean and functional. The twin beds were comfortable but in the double room one side was a bit "wonky" and I was rolled into the middle. The lady on reception when we arrived at night was so helpful. She printed us off maps, recommended travelling by bus and gave us tips of places to visit. She made our trip to Cardiff as enjoyable as it could be. Well done to Travelodge on employing such helpful and friendly staff.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southampton, United Kingdom
1 review
5 of 5 stars Reviewed April 8, 2014

After spending one night at the travelodge I was really pleased I chose this hotel. The staff were professional, friendly and extremely helpful with directions, knowledge about the local area and they went the extra mile. The bedding was very comfortable, internet was high speed and I thought the hotel was good value for money. Only thing missing for me was some shampoo/conditioner but I'm sure I could have got some from the front desk if I had remembered to ask!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kilmarnock, United Kingdom
1 review
5 of 5 stars Reviewed April 6, 2014

service was excellent, staff friendly & helpful, hotel clean & well maintained,plenty of free parking spaces, also received a voucher to cover a lost night as we had to return home early due to an emergency at home

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

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Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 1, 2014

staff helpful, clean rooms,comfortable beds, coffee making facilities, wi fi, toby carvery next door, 10 mins to city centre, iron, hairdryer available, nothing to much trouble from staff enjoyable stay,

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 23, 2014

After spending hours on the road both myself and my wife were looking forward to a comfortable night- initially disinterested staff and dilapidated rooms worn out mattresses the best think Travelodge could do is close this place down and refurbish everything

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Travelodge

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 18, 2014 via mobile

Friendly staff and the room was ok. This complex is in need of renovation with poor shutting windows and old doors. Lighting in the room was poor with no lighting over the table which made making tea and coffee a bit risky. Ideal location, limited car parking spaces. Central heating is still old water heated rads and very noisy.

Stayed March 2014, traveled on business
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Additional Information about Travelodge Cardiff Whitchurch

Address: 21 Tyn-y-Parc Road | Whitchurch, Cardiff CF14 6BG, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #49 of 81 Hotels in Cardiff
Price Range (Based on Average Rates): $
Also Known As:
Travelodge Cardiff Whitchurch Wales

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