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“Run Down, Dirty” 2 of 5 stars
Review of Ibis Cardiff Gate

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Ibis Cardiff Gate
2.0 of 5 Hotel   |   Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales   |  
Hotel amenities
Ranked #29 of 81 Hotels in Cardiff
Grantham
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Run Down, Dirty”
2 of 5 stars Reviewed June 9, 2014

Well, I stayed here a week whilst working in the local area. The hotel is run down carpet fraying lift not safe in my opinion so best to use the stairs. Generally unclean and not a nice place to be, rooms smelled horrible especially in the bathrooms stayed on the 2floor and the smell from the sink was terrible.
Priced at nearly £50 per night a lot better than this out there and not to the usual standards of Ibis

  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, June 10, 2014
Dear Traveller Simonpest,
I am really deeply sorry that we did not meet your expectations when you recently stayed at Ibis Cardiff Gate. As you can see from many other responses I have given publically our main goal is to provide excellent service experiences and to make sure our guests will return back. I would not wish this to be your lasting memory of Ibis Cardiff Gate and I would like to open a dialogue with you directly. Could you please kindly contact me on daniel.mlcousek@accor.com to discuss your problems further.
When we occasionally get it wrong we always do everything to put it right. I hope that we will succeed in your case.
With all good wishes,
Daniel
General Manager
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332 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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dorset
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 2, 2014

Needing to break our journey to Pembroke from Weymouth we decided to try this hotel. We booked online and found that everything was as we had hoped. Despite it being advertised as a 'budget' hotel we felt that, apart from the scarcity of restaurant facilities, it could give other,bigger hotels a run for their money. The facilities were very good. The room was a very good size and comfortably furnished with the usual tea and coffee facilities. The bed was very comfortable with good, firm pillows. TV was very good. Bathroom was excellent with perfectly adequate toiletries. The breakfast (£7.95) was a good selection of 'all you can eat' both hot and cold. A good selection of most things.
There are a good selection of other eateries at the 'Services' across the road from the hotel.
Required to pay on arrival was new but understandable and did not detract from the overall view that this is an excellent hotel with good service, facilities and access from the M4. If we had not planned a different route for our return journey we would certainly have booked in there again. Thank you Ibis!

Room Tip: All rooms are ground floor so all have a 'Park' view....I.e. Car park!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, June 3, 2014
Dear Traveller Tuhillo,
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and that you liked our rooms and breakfast. We look forward to welcoming you back again soon. Kind regards, Daniel
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

standard hotel but clean and tidy with comfy beds. straight off the m4 so only 15 mins to Cardiff and competitively priced
also a few small shops and a garage nearby so handy as bar was a bit expensive
all in all a reasonable hotel that meets all your needs

Room Tip: frount ground floor right on car park so maybe a little noise from coming and goings
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, May 29, 2014
Dear Traveller Tosh477,
Thank you for your kind comments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 19, 2014

The hotel is good value for money. However, the cooked breakfast is very poor. The sausages look raw even though cooked, bacon not much better, and the baked beans look liked theyed been out all night

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, May 20, 2014
Dear Traveller Chipper83,
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this breakfast matter accordingly. Kind regards, Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Cardiff Gate

Address: Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Beach Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Cardiff Gate 2*
Number of rooms: 78
Official Description (provided by the hotel):
Ibis Cardiff Gate is a budget hotel, located just outside Cardiff city centre. Book the hotel for access to the M4 as well as Cardiff gate Business Park. The 78 modern guest rooms all have Free Wifi throughout and satellite TV. You can enjoy breakfast ora light meal at the Café or relax with a drink in the friendly bar. There is a meeting room for up to 25 people, and free private outdoor parking available at the hotel. The hotel is perfectly located for Cardiff Gate Business Park, Pentwyn and Pontprennau, and is a 15 minute drive from Cardiff city centre. Cardiff international Airport is 21 km from the hotel. ... more   less 
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Also Known As:
Ibis Cardiff Gate Hotel Cardiff
Accor Cardiff Gate
Ibis Cardiff Gate Wales

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