Having stayed here once before we thought we would book again as we were going to a concert in Cardiff. Last time we didn't have any complaints but this time we noticed that the standard had gone down hill from the moment we arrived. The reception area looks dull and lacks any atmosphere and when we arrived there was the most dreadful smell. The receptionists did not have English as a first lanaguage and it all seemed very disorganised.
Our room, on the first floor was clean and tidy but the bed was dreadful - they say they have changed their beds - bring back the old ones, could hardly move in the morning the bed was so uncomfortable. On returning from the concert at 2245 the noise in our room from the cafe/bar across the road was deafening - not only could we hear every word of the songs but also every word when they were announcing them. Beware as this goes on until around 2330 on weekdays and well after midnight at weekends. We asked if we could move room but the hotel was full and the person who answered the phone was not in the least bit interested. When we were asked on departure if we had had a nice stay and we said we hadn't all we received in reply was "Oh!". There are plenty of other hotels in Cardiff with equally good locations, stay there instead. We shan't be returning.
- Official Description (provided by the hotel):
- With free WI-FI throughout, a 24 hour reception, the Ibis Cardiff hotel boasts an ideal location in the centre of the capital of Wales. Only 500 m from the railway station and 20 km from the airport, the hotel is just a few minutes walk from Cardiff Castle, the shops of Saint Mary Street and the Millennium Stadium. In order to get the best car park rates, please make sure that you come to the reception first (there is a lay-by area where you can leave your car), so that you can do the check in and leave your bags. We will then explain you how to get to the car park we recommend, at £5 for 24 hours, and it's just 3 minute walk from the hotel. ... more less
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- Also Known As:
- Ibis Cardiff Hotel Cardiff
- Cardiff Ibis
- Ibis Cardiff Wales