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“great for a city break!” 4 of 5 stars
Review of Novotel Cardiff Centre

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Novotel Cardiff Centre
4.0 of 5 Hotel   |   Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales   |  
Hotel amenities
Ranked #9 of 81 hotels in Cardiff
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“great for a city break!”
4 of 5 stars Reviewed November 8, 2011

Very nice hotel, very clean and great choice at breakfast. Great location for the city center or the millenium stadium. Its more than we would normally pay, but it was a special occasion so we splashed out! Only downside was the complimentary tray in bedroom - they where a bit mean topping it up - if we stayed there again we would bring some teabags, as we don't drink all the herbal teas.

Room Tip: Nice quiet hotel, fast lifts make any room choice good.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 9, 2011
Thank you for choosing the Novotel Cardiff for your recent stay and for your review. I am pleased that you enjoyed your special occasion with us and that we were able to contribute towards this. On your next visit, please do not hesitate to request the specific items that you mentioned and we will be happy to provide for you. I hope to welcome you back soon.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
Bristol, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 1, 2011

good hotel for city break, few minutes walk into the centre, easy to get to cardiff Bay too. Very friendly and efficient staff, good amenities- lovely pool, sauna, steam room, jacuzzi and gym, also had xbox and internet by reception.
Very comfortable bed, no noise from other rooms,excellent breakfast.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 9, 2011
Thank you for your comments regarding your recent stay with us. I am delighted that you enjoyed the facilities within the hotel, the comfort of your room and that you chose us as your 'good base' for your visit to Cardiff. I hope to welcome you back soon.
Kind regards
Chris Jones
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UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2011

Stayed in a huge executive room (£109) for one night including breakfast & free Internet. Really comfortable bed, good facilities, very clean, lovely bathroom, great breakfast. Didn't want to leave.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 9, 2011
Thank you for taking the time to write a review. I am delighted that you enjoyed the services and facilities Novotel Cardiff has to offer and it is always nice to hear when a guest 'didn't want to leave'. I look forward to welcoming you back to the hotel on your next visit.
Kind regards
Chris Jones
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davew5705
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 31, 2011

This seemed to be a nice clean efficient Business Hotel. The room was pleasant and clean and the bed comfortable, all the facilities were as described.
I would be happy to stay there on a business trip again but perhaps not the sort of place for a holiday visit, it just didn't seem to be aimed at that market to be fair and perhaps lacked a little character as well.

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 9, 2011
Thanks for your review. I’m glad you had a good stay with us at the Novotel in Cardiff and I hope to see you on your next business trip.
Kind regards, Chris Jones
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Budapest, Hungary
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2011

We did enjoy our stay in the hotel, staff was friendly. We were pleased mainly with a lady in the restaurant (I think she was from Denmark). we also did apreciate the late check out. Rooms are nice and clean, and the wellness is nice, mainly the jacuzzi. Location is okay, Only 10 minutes walk frm the shopping centre and also 15 mins and you get to the Mermaid Wharf....

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 9, 2011
Thank you for posting your thoughts on here. We really value your feedback and i am pleased that you enjoyed the service, late check-out, cleanliness and jacuzzi! I hope to welcome you back some time in the future.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 30, 2011

We stayed here over the half term for 3 nights. The cost to my family was around £550 for connecting rooms. We also spent £250 in the restaurant. I am marking this review on the basis that this is a lot of money for us and we expected something a bit special.

The hotel has quite a big wow factor and the design and architecture gets top marks. The hotel is built around an old warehouse with lots of plate glass and ultra-modern architecture delivering a fantasic initial impression.

There is a large atrium, with flat screen internet access and an X-box for the children.

There is a bar and a restaurant "Elements". The resturant had a childrens menu. The restaurant was much better than you would expect even for a hotel of this standard. I will review this separately, but would suggest that you might eat here even if you were not staying in the hotel.

The leisure area and pool also gets top marks. Brilliantly executed, almost feeling like the holodeck on the Starship Enterprise.

The rooms are adequate, but lack the wow factor of the main hotel. They are however clean and fresh although internet is not free.

We had part of a stag party staying on our floor. For two separate nights we had loud running, knocking along the corridor. People trying to get into each others rooms. Our own bedroom door was knocked at 2 am on Sunday morning. On Saturday morning at 4am two males were loudly and persistently trying to get access to a door opposite. This resulted in several hours lost sleep, although Steve on reception tried to deal with it.

It is imposible to overlook this sort of intrusion into an expensive family break.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 3, 2011
Thank you for your comments regarding your recent stay at the Novotel Cardiff Centre. I am pleased that you found the hotel to have a 'wow factor' and that you highly recommended both the Elements Restaurant and InBalance leisure facilities. I am however sorry to hear that you were disturbed during your visit. Whilst we do our best to ensure a great night sleep, other guests within the hotel environment can be a challenge and i acknowledge that a member of the team was able to deal with the issue that you encountered, once reported. I hope that overall, your family enjoyed your stay and we will have the opportunity to make your next stay more enjoyable.
Kind regards
Wael Elassal
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2011 via mobile

Got very lucky when booking this hotel, managed to get a cheap deal but it is by far a "cheap" hotel. Room was so tidy and very clean, and very spacious. Lovely bathroom. Staff are so kind and friendly (even when my boyfriend flooded the bathroom). The location for us was ideal as its a short walk from the shopping centre and close to the cardiff docks (which is lovely for evening drinks). Would definitely stay here again!

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, November 9, 2011
Thank you for your review. I am delighted to hear that you enjoyed your stay with us and look forward to welcoming you both back to the the Novotel Cardiff Centre soon.
Kind regards. Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Cardiff Centre

Address: Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cardiff
#4 Family Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cardiff Centre 4*
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at Millennium Stadium and shops, restaurants and entertainment at Cardiff Bay. Enjoy our Elements Restaurant and Bar, superb indoor swimming pool, gym, sauna, steam bath and whirlpool. Guests on a business trip will find WiFi internet and nine meeting rooms at their disposal including The Warehouse, a fabulous venue for weddings and conferences alike. 120 parking spaces at GBP 8 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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