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“Good grub ... Awful service” 2 of 5 stars
Review of Masons Arms

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Masons Arms
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Tyn-y-Parc Road | Whitchurch, Cardiff CF14 6BH, Wales   |  
Hotel amenities
Ranked #66 of 81 Hotels in Cardiff
Wales
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
104 helpful votes 104 helpful votes
“Good grub ... Awful service”
2 of 5 stars Reviewed November 17, 2013

Went here for breakfast on a fairly quiet Sunday morning. Plenty of seats so not that busy. We were told when pre paying for our breakfast there was a ten minute wait for food.

We sat down and had a chat while watching the carvery for food. The chef came out after ten minutes. He had brought out some hash browns, nothing else, he also took the opportunity to remove the bowl of sausages that was there.

After about twenty five minutes he returned with a bowl of sausage and a small number of eggs. No bacon.
One has to ask how can a carvery run out of food, surely if supplies are getting low, do some more, not wait until the pots are empty and then decide to replace them.

Went for toast .. no white bread. Told the chef "no white bread" "I'll be with you in a sec" seven minutes later reappears no bread. "can we have some white bread?" "I'll be with you in a sec" Waited another four minutes got fed up then went to speak to the lady taking the money. "Can you get us some white bread" I'll be with you soon" Gave up ...then looked, another lady dumped eight slices of bread in the empty basket. At least six people waiting for toast. Again if it's low refill it.

The food when we got it was good. But for goodness sake get some more staff !. The staff are rushed of their feet. Look around the room tables full of dishes left by previous customers. More staff obviously means less profit of course. Is customer service important to this company ... obviously not. I've no doubt they say "we serve lots of satisfied customers .. Blah ! Blah ! Who want's to hear that when wasting a virtual whole morning hanging around. Go here if you have a morning to waste.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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8 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Pontypridd, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

Sometimes you don't want to go out for a posh meal and you can't be bothered to cook so a carvery is a simple solution. We eat here regularly about once a fortnight and to get here we pass two other carveries at Upper Boat and at Whitchurch.
There is rarely a problem getting a table straight away as the restaurant area is large but obviously avoid Sat and Sun lunchtimes, Mother's Day etc.
Given that the restaurant is large it is cut down to smaller areas by walls and pillars rather then flimsy screens so you always feel as if you are in a small area of three or four tables.
Food is excellent, the main reason for passing the other two carveries, and is served quickly from a queue that moves speedily. Waiter, waitress service is pleasant and they will chat if you make it clear that you want to. Tony is very pleasant.
Always go for the never ending soft drinks as they are pennies more than the standard and can usually be filled two or three times by us when we eat here. Drinking beer and or wine can easily double your bill but that is more a reflection of the cheap food prices.
Because this carvery is local to us we have never stayed in the hotel so can't comment other than to say that it is a short taxi ride from the city centre.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 13, 2012

The Toby carvery offers very good food. The restaurant has been modernised and is very pleasant. Service is slow as they always seem to be short staffed.
The hotel accommodation is dreadful - shabby and poorly maintained. I felt grubby after spending the night there and would never do so again.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 12, 2012 via mobile

We didn't stay here, but ate at Toby carvery, great food, always enjoy and a bargin. You couldn't make a roast at home for that price!!!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Masons Arms

Address: Tyn-y-Parc Road | Whitchurch, Cardiff CF14 6BH, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
Ranked #66 of 81 Hotels in Cardiff
Number of rooms: 30
Also Known As:
Masons Arms Hotel Cardiff
Masons Arms Cardiff, Wales

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