Went here for breakfast on a fairly quiet Sunday morning. Plenty of seats so not that busy. We were told when pre paying for our breakfast there was a ten minute wait for food.
We sat down and had a chat while watching the carvery for food. The chef came out after ten minutes. He had brought out some hash browns, nothing else, he also took the opportunity to remove the bowl of sausages that was there.
After about twenty five minutes he returned with a bowl of sausage and a small number of eggs. No bacon.
One has to ask how can a carvery run out of food, surely if supplies are getting low, do some more, not wait until the pots are empty and then decide to replace them.
Went for toast .. no white bread. Told the chef "no white bread" "I'll be with you in a sec" seven minutes later reappears no bread. "can we have some white bread?" "I'll be with you in a sec" Waited another four minutes got fed up then went to speak to the lady taking the money. "Can you get us some white bread" I'll be with you soon" Gave up ...then looked, another lady dumped eight slices of bread in the empty basket. At least six people waiting for toast. Again if it's low refill it.
The food when we got it was good. But for goodness sake get some more staff !. The staff are rushed of their feet. Look around the room tables full of dishes left by previous customers. More staff obviously means less profit of course. Is customer service important to this company ... obviously not. I've no doubt they say "we serve lots of satisfied customers .. Blah ! Blah ! Who want's to hear that when wasting a virtual whole morning hanging around. Go here if you have a morning to waste.
- Also Known As:
- Masons Arms Hotel Cardiff
- Masons Arms Cardiff, Wales