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“Lovely hotel, great location” 4 of 5 stars
Review of The Angel Hotel

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The Angel Hotel
3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1SZ, Wales   |  
Hotel amenities
Ranked #40 of 80 Hotels in Cardiff
Bournemouth, England, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Lovely hotel, great location”
4 of 5 stars Reviewed June 28, 2013 via mobile

I stayed at the angel hotel in June, as part of an overnight package (room and breakfast). The location is fantastic only minutes away from shops and clubs. The room was nice, clean except for carpet needing a Hoover down side of beds and a few hairs in bathroom. Other than that, we'll equipped with a nice bathroom. The breakfast was lovely, great food and great service. A comfortable nights sleep too. Would definitely stay again.

Stayed June 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this review, July 8, 2013
Thank you for posting a review with regards to your recent visit to The Angel Hotel.

It is always a delight to read such a positive review and will certainly pass your comments onto the team.

I have taken note of your comments with regards to your room and will address these shortfalls with the housekeeping team to ensure they are resolved immediately.

We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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810 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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wiltshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 27, 2013

Very friendly and helpful staff. Reception and foyer clean and very well presented. The hotel is obviously being up dated, so some of the rooms are a little tired, but that said they were clean and well stocked with tea, coffee etc. Road is a little noisy but guess you have to expect that for the fab, central location. Overall I would not hesitate to recommend.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this review, June 28, 2013
Thank you for taking the time to post a positive review about your recent visit to The Angel Hotel.

We are currently completing an internal refurbishment programme and would be delighted to welcome you back to show you what we have done.

we will look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ryde, England, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 26, 2013

Hard to understand how this hotel is rated so low. I've now tried half a dozen city centre hotels in Cardiff, and The Angel is the nicest. (The St David's was the worst and most over-rated - too pleased with itself to bother.)

Quirky rooms and uneven floors - but this is an old building. And it's well-maintained and clean. Lots of bedrooms with views of Cardiff Castle, and with windows you can actually open!

Food at dinner really very good. And service was thoughtful, attentive, intelligent.

Rubbish hot-buffet breakfast and dreadful coffee, but if you bother to speak politely and ask the staff to get you something different, they're only too pleased to oblige. Delightful young people on Reception, with no false illusions about the (im)perfections of the Puma/Barcelo web-site and reservation system, which frequently makes mistakes that they put right. You can forgive lapses when staff are obviously trying hard.

Room Tip: Ask for a room at the front, over-looking the castle. Open the windows and enjoy the sounds of bells...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this review, June 28, 2013
Many thanks for taking the time to post your review with regards to your stay at The Angel Hotel.

i was delighted to read you had an enjoyable stay.

I have taken note of your comments with regards to the buffet choices and quality of coffee served at breakfast, I will investigate your feedback with the team to ensure improvements are made where necessary.

It is great to read that you will be returning.
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Hereford, United Kingdom
Top Contributor
64 reviews 64 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 20, 2013 via mobile

We arrived late and we greeted by very friendly staff. Unfortunately the hotel has certainly seen better days. The room was apparently a good room, well, the light didn't work and the bathroom door handle was hanging off.
The people next door were playing music all night and the paper thin walls didn't do much to help my sleep!
Location and staff were excellent however I'd suggest that whomever is in charge should restore the hotel to its former glory!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this review, June 28, 2013
Many thanks for posting your review.

I appreciate fully all the points you have made and regret the frustration caused.

I have taken note of your comments with regards to the decor and appearance of some parts of the hotel, we have recently started an internal refurbishment programme to ensure improvements are made where necessary.

Thank you for taking the time to highlight your concerns. I do hope that you will consider staying at the Angel Hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 19, 2013

Stayed at Hotel due to location to Sophia Gardens (10 minute walk). Hotel met all my expectations, excellent service/superb food in restaurant both for breakfast/dinner. Room was small but very comfortable bed/quality bathroom fittings, carpet however possibly needed replacement but not a major problem. Great to walk down the staircase each morning, makes the hotel special, would recommend this hotel to anyone wanting a central Cardiff location

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this review, June 28, 2013
Thank you for taking the time to post such a lovely review with regards to your recent visist to The Angel Hotel.

I was delighted to read that you found all aspects of your stay enjoyable from the room, the quality of the food and the decor of the hotel.

We hope you will return again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neath, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2013

We stayed at this central hotel as we were guests at a wedding at Cardiff Castle,While it was excellent for this location & ideal for a shopping trip as it is walking distance from the main shopping area,it was very tired,the reception area was light & airy ,but the areas beyond that were very worn & tired,it is a very old hotel but it in great need of a make over,our room was clean & tidy.staff were very welcoming & pleasant.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this review, June 28, 2013
Thank you for your feedback with reagrds to your recent visit.

I was pleased to read that you found the team very welcoming. I consider myself very fortunate to be surrounded by a team who genuinely care about our guests comfort and enjoyment during their stay.

I have taken note of your comments with regards to the decor and appearance of some parts of the hotel and will ensure improvements are made where necessary.

Thank you for all your comments. I assure you of my commitment to continuous improvement and i look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
7 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 18, 2013

Great room, awesome bed, great space, clean, quiet, big and tidy toilet ,nice atmosphere at one of the best spots in Cardiff , right beside the Rugby Stadium. Great price for it. Definitely coming back.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Angel Hotel

Address: Castle Street, Cardiff CF10 1SZ, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 80 Hotels in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Millennium Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city’s history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, a fine-dining restaurant and a cocktail bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more   less 
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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