We chose this hotel because it is directly opposite the Cardiff Arena where we we going to see a show on Sunday night. We arrived but struggled to find the right street because there was a road closed off due to building works. Eventually we found the car park but it was full, this was at 4pm in the afternoon. We were told that we could use the NCP car park at a preferential rate (£8.60 for 24hrs) which was OK. Reception area looks quite modern & we checked in quickly being told that our room had been upgraded. However, when we arrived at the room we could not quite work out what the upgrade actually was! Generally the room was clean but the toilet had not been cleaned and it was not pleasant so we immediately asked for someone to come up and clean it & left for the bar. The room had an external window which I believe is better than a window that looks out onto reception.
The bar was busy and the tables were often left dirty - I asked a member of staff if they had anything to clean the table with and she actually passed me a bar towel....so I did it myself! The bar filled up and a couple that shared our table with us were waiting to be served with a drink for 30mins, they gave up and left to find a pub.
We went to see a wonderful show.
On returning to the hotel just before midnight the bar area was stil fairly busy but we went straight to bed. From the hotel room we overlooked the hotel car park entrance and also a building that was under construction. I was woken first by bottles being thrown into what I assume is a recycling bin. Then at 3:30am the building works woke me - the noise was terrible and sounded like they were making and pouring concrete. After a terrible nights sleep we got up to go for breakfast.
Breakfast - service was mediocre, coffee was weak and could not be drunk, food was not good, there were some cooked meats & cheeses laid out but they looked as if they had been there for hours and were dried & the edges curling! Also I must state that they did not label any of the foods, my husband is allergic to garlic. There were 2 fresh breads that you cut yourself which looked quite pleasant so my husband cut a slice of what looked like nice crispy white bread, put jam on it & only when he bit into it he discovered it had garlic in it. Luckily his allergy is not severe but this could have been much worse.
Checking out was nice.
In summary I would not stay here, the rooms are refurbished but it is the whole package that should be right. Maybe if the management have a read of this they will address the issues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.