We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Appalling hotel” 1 of 5 stars
Review of Quality Hotel Cardiff

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added Quality Hotel Cardiff to your Saves list
Quality Hotel Cardiff
3.5 of 5 Hotel   |   Jct. 32/M4, Merthyr Road | Tongwynlais, Cardiff CF15 7LD, Wales   |  
Hotel amenities
Ranked #52 of 81 Hotels in Cardiff
Berkshire
1 review
1 helpful vote 1 helpful vote
“Appalling hotel”
1 of 5 stars Reviewed April 16, 2008

The Leisure facilities and changing rooms were absolutely filthy.

There were 2 prostitutes touting for business in the bar area on the evening my family stayed there (this is not hearsay: I saw one approach a guest, who flatly turned her down).

We had to ask 5 times for toast at Breakfast time....it took 40 minutes for this to be brought to the table.

The lift kept breaking down (despite us having a disabled guest), who was accommodated on the 2nd floor.

None of the vending machines worked.

The whole place is in desperate need of refurbishment.

  • Liked — Clean sheets: that's it.
  • Disliked — It was filthy.
  • Stayed April 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

32 reviews from our community

Traveler rating
    2
    10
    7
    8
    5
See reviews for
3
3
2
7
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toowoomba, Australia
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 28, 2007

Average Hotel, Average Location, Average Rooms, Average Restaurant...It's ok for a night or two! The Staff are exceptionally friendly though which makes the whole stay great!

  • Liked — Friendly Staff
  • Disliked — Location
  • Stayed September 2007, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llandudno, United Kingdom
Top Contributor
95 reviews 95 reviews
61 hotel reviews
Reviews in 60 cities Reviews in 60 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed September 28, 2007

The hotel itself is in a convenient location if you arrive by car as it is just by the A470/M4 junction. However, it is up to half an hour by taxi to Cardiff Central station.

My bedroom was comfortable enough and the bathroom was OK. It will, however, need a lick of paint soon.

My only really serious gripe about this hotel is the mediochre dinner and a very long wait for it despite the restaurant being nowhere near full. The soup took 25 minutes to arrive. I then complained about my main course, which was overcooked chicken on a bed of what looked and tasted something like rice pudding. The hotel gave me a complimentary drink by way of apology. This was gratefully received, but I would have preferred a decent meal.

The swimming pool is warm, very heavily chlorinated, rather short and shallow. However, there is a reasonable gym and a relaxing sauna, steam room and jacuzzi. The light in the sauna wasn't working when I was there.

  • Liked — the sauna and steam rooms
  • Disliked — the food
  • Stayed September 2007, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 29, 2007

I have stayed at this hotel several times and have never been disappointed with the standard of the rooms (cleanliness, space etc.). The staff have always been helpful and friendly.

Not as modern or impressive looking as the Village Hotel opposite but much better service. Tends to get booked up very quickly particularly when there are sports events on in Cardiff.

Stayed March 2006
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herefordshire, England
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed October 28, 2006

Attended a day time function recently. Did not stay overnight or sample many facitilties.
The hotel is just off the Coryton roundabout, reputedly the largest roundabout in Europe, after the A470 turn off to Merthy Tydfil and before the turn off for the M4 East. It is several miles from the centre of Cardiff and there are no shops or services of any kind within walking distance. But convenient for early morning exits to the motorways. Remember at rush hour there can be 20 minute queues to get on or off the motorway or to get round the Coryton roundabout.
It is firmly 3 star, certainly no more. The catering for our function was very basic, presumably to a tight budget or a large mark up.The coffee was the right colour, but with little flavour. The buffet lunch was very basic, at about the level of a typical institutional staff canteen. For example the apparent steak and kidney pie had lumps of an unchewable substance only vaguely like meat.
Anywhere that has the word quality in its title should be assumed to be a down market budget operation although not necessarily priced as such!

  • Liked — No full experience of hotel
  • Disliked — No full experience of hotel
  • Tips/Secrets — check if the location is what you want or need
  • Stayed October 2006, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2006

Staff were very helpful and polite, the rooms are average rooms but quite clean. All staff were very easy to get along with, i will definetely be stayin with them again in the not so distant future.

  • Liked — Friendly staff
  • Disliked — Rooms were small and cramped
  • Stayed September 2006, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Success, Australia
Top Contributor
58 reviews 58 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed July 31, 2006

We stayed at this hotel for one night 30th July for the Madonna concert and we were suprised with the hotel.

We paid a great rate online and the room was large and had everything you wanted. If you required air conditioning you needed to upgrade your room to a suite (extra £20). The shower and bathroom were of a good size and everything worked well.

Breakfast was great. You are seated and then offered coffee and toast. Main breakfast is buffet style and offers hot and cold choices.

The only downside to this hotel is it's location It's about 25 mintues from the city centre and the taxi ride cost £15 each way. This however didn't effect our stay in anyway.

I would stay at this hotel again and would advise people not to read all the bad reviews below.

The rates are good.. the service is good and you'll have a good time.

  • Liked — I liked the quality of the rooms
  • Disliked — The location
  • Tips/Secrets — Ask for room 61 or 59(suite)
  • Stayed July 2006, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Quality Hotel Cardiff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Hotel Cardiff

Address: Jct. 32/M4, Merthyr Road | Tongwynlais, Cardiff CF15 7LD, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 81 Hotels in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quality Hotel Cardiff 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Quality Hotel Cardiff, is ideally located for business or leisure with easy access to Cardiff City Centre, South Wales and the M4. The Quality Hotel Cardiff is also the perfect base to explore the many Welsh Castles, gardens, museums or the wonderful coastlines of Wales, everyone will feel welcomed by the friendliness of the local people. All standard rooms have en-suite bath and shower, Interactive TV (Internet access, PlayStation, Exclusive Movies), hairdryer, trouser press, direct dial telephone, complimentary tea and coffee making facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, TripOnline SA and EasyToBook so you can book your Quality Hotel Cardiff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cardiff Quality Hotel
Quality Hotel Cardiff Wales

Owners: What's your side of the story?

If you own or manage Quality Hotel Cardiff, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.