We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Sandringham Hotel and Cardiff?

We'll send you updates with the latest deals, reviews and articles for Sandringham Hotel and Cardiff each week.

Sandringham Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 39 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
13
3.0 of 5 stars
10
2.0 of 5 stars
2
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#37 of 78 hotels in Cardiff
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 28
Description: Five-story Hotel located in city center, within minutes of St. David's Shopping Center, Concert Hall & Conference Center. This description is based on information provided by the hotel.
Address:
21 St Mary Street
Cardiff CF10 1PL
Wales
Check Rates: $138 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Sandringham Hotel

( 5-9 of 39 )
“If the stale cigarette smell and filthy room/reception doesn't put you off......”

Sandringham Hotel

Jan 27, 2008
4/6 found this review helpful

We recently stayed for 1 night (thank goodness it was just the one night!) at this dated hotel and were bitterly disappointed with our overall experience (we wish we had of read trip advisor reviews before booking).

Given they are a two star rated hotel; this should not impact on cleanliness and general hygiene of the rooms. After reading other reviews on this hotel we can certainly relate to their experience.
The moment we stepped into the room, we were overwhelmed by the stench of stale cigarette smoke, even though the room claimed to be non-smoking. We wondered when the carpet had last been vacuumed and there was a dirty clump of hair not belonging to us on the chair.

The bathroom was also a let down, with mould on the shower and not to mention a toilet that wouldn't flush.

Granted the location is central, but if you’d like to get some sleep on a Saturday night. I suggest you look at another hotel.

Looking at previous reviews, I'm sure management will refer to this summary as "harsh" and make poor excuses for the lack of hospitality and cleanliness. The reviews speak for themselves.

  • This TripAdvisor Member:
    • Disliked — Everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sprint0000's Summary
Date of Stay: January 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: January 27, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
___________, owner
(Management representative)
Feb 3, 2008
The guest did not complain at the hotel but did leave a completed comment card at reception on departure stating these facts so I was able to investigate the points straight away. Surely if you go into a room that smells of smoke, has clumps of hair on a chair, has a mouldy shower, a carpet that was unhoovered and a toilet that would not flush then you would either ask for another room, mention it to someone or check out. If the toilet did not flush then it would not be the smell of stale smoke that would offend me. I will not be calling this review harsh it is just plain daft. The room did not have the problems mentioned when I checked it. I could not smell smoke and I am a non smoker, the toilet flushed immediately and everything else was not as stated. Maybe the guest threw away the hair?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $138 (year-round)
“Friendly Hotel - but could do with a re-vamp!”

Sandringham Hotel

Save Review
3 of 5 stars
Swindon, England.
Dec 4, 2007
2/3 found this review helpful

We booked a double room with breakfast through lastminute.com for £68.
The hotel staff are really friendly which makes a world of difference.
The breakfast was more than we expected; cereal, fruit salad, juice, porridge, toast AND a cooked breakfast (they even cooked me a vegetarian one which I was so pleased with!)

The hotel is situated right in the centre. On one side you are 5 mins from the train station and on the other side you are 5 mins from all the shops (infact, House of Fraser/Howells is practically next door!)
Great, but noisy location - Fine for us as we were out most of the night!

The only downside to this hotel is that it could do with redecoration.
It looks very dated and worn which makes it not very welcoming.

  • This TripAdvisor Member:
    • Liked — The breakfast! and the location.
    • Disliked — Old, worn rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0082's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: October 22, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I selected this hotel as a top choice for:
Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $138 (year-round)
“Wouldn't stay here again even if it was free of charge”

Sandringham Hotel

Sep 21, 2007
9/13 found this review helpful

I agree wholeheartedly with the previous reviewer, Brian T Snail. If you take pleasure in a noisy environment and don't mind creaking stairs, stuffy, dirty rooms with peeling wallpaper, stained tread-worn carpets, lumpy old mattresses, dusty surfaces, filthy curtains and windowsills (full of cigarette butts in a non-smoking establishment), smelly drainpipes and a constant traffic din, then you will love this hotel.

We had the same experience as Mr Snail of night time workers digging up the street - from 10pm til 4am. Closing the windows reduced the noise, but made the room unbearably stuffy and hot, despite the fan. I realise that this is not the hotel's fault, however I feel that they could warn guests in advance, as I am sure they are aware of these roadworks.

We booked this hotel due to its central location, but as Cardiff is an easily walkable and accessible city, there is no need to stay right in the centre.

In response to the hotel's comments about value for money: for 60 pounds I expect the basics: a clean room and bathroom, a comfortable bed and a good night's sleep. As per my review title, I wouldn't even want to stay in this hotel again if it was free of charge.

On a positive note, the staff were friendly and the breakfast was standard, acceptable fare.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FussySaffa's Summary
Date of Stay: September 2007
Member since: May 21, 2007
Was this review helpful? Yes No
Management Response
___________, owner
(Management representative)
Oct 12, 2007
Wow
Such a disgruntled guest, you would be certain that they have complained direct to the hotel. Sadly they did not which makes me believe this is not true. ALL of our rooms are graded by the AA and Welsh Tourist Board as being of a two star quality. I think we would be closed if this review was true.
I hope guests reading these reviews realise that we have 18000 guests staying with us every year and yet there is less than 10 bad reviews in eight years on this website.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $138 (year-round)
“typical run-down british hotel”

Sandringham Hotel

Aug 15, 2007
6/12 found this review helpful

Stayed here for 2 nights in July. We had a room at the front of the hotel facing on to the main street. Night noise generally was ok, unfortunately on one night the local road workers decided to dig up the road with a pneumatic drill, starting at 10pm! Not the hotel's fault I know but.... The rooms had what can only be described as secondary double glazing. In between the inside glass and the outside windows were hanging grey (and I MEAN grey, almost black) net curtains. The beds were typical of every hotel I've stayed in in England (I KNOW THIS IS WALES) in that they were extelemy soft to the point where you almost got lost when you laid down on the mattress. The bathroom, although large, was in great need of refurbishment -ceiling tiles hanging down, wallpaper loose, old and dirty paintwork,. mould etc etc.
I've saved the WORST till last - breakfast. If you have the misfortune to stay here do NOT get the "full" breakfast. The fried egg is disgusting as is the bread. The bacon was only marginally heated and the sausage was overcooked. This was served by a very loud girl who kept saying "Awwwwwwww". How annoying.
Only good point is that it is cental.
Agree with other contributor about the key policy, complete pain!! You also have to negotiate a maze of corridors to find the dining room or bedroom.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brian_t_snail's Summary
Date of Stay: July 2007
Member since: August 15, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
___________, owner
(Management representative)
Aug 20, 2007
Most street noise is blocked with the secondary glazing as mentioned by the guest. However on this occasion the Council decided to work outside our hotel without prior notice. This is frustrating for us and the guest but is not the fault of the hotel and can happen anywhere.
Our net curtains are genuinely grey to block the glare of the sun ( if we have some). They are cleaned regularly and are not dirty.
I disagree with the comment regarding quality of beds and the bathroom which by the way did not have ANY of the problems mentioned. We are graded by the AA and Welsh tourist board as a 2 Star hotel. All of the rooms are checked by their representatives. Some guests happily write misguided comments and forget to mention the price and if it was good value for money.
You will find on all website reviews that our main selling point is the quality of breakfast and the excellent friendly service so I am disappointed to read this review.
Keys HAVE to be left at reception for fire purposes. If the fire bells go off then we can tell exactly who is still in their rooms as their key would not be in reception. An excellent idea when you think about it.
Finally I realise that some people to not get a "feel for a place" and I think this is what has happened here.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $138 (year-round)
“Great value”

Sandringham Hotel

Save Review
4 of 5 stars
Cheshire, UK
Jul 28, 2007
6/11 found this review helpful

This is a great value hotel in a fantastic location close to the castle and the Millenium Stadium. The town centre is just a few minutes walk away and there's plenty of places to eat and drink in the locality.
It's probably in need of a little refurbishment to be fair but the rooms are plenty big enough with clean bathroom and linen.
The breakfast is commendable - freshly cooked to order - not tired old buffet style grub.
However, what made it for us was the staff. They are exceptionally pleasant and welcoming. I'd stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jEffrEy..UK's Summary
Date of Stay: July 2007
Traveled with: Family (extended)
Age group: 50-64
Member since: March 27, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $138 (year-round)

Reviews of Sandringham Hotel

( 5-9 of 39 )
Travelers Who Viewed This Property Also Viewed
Location: Cardiff, Southern Wales
$221*
Check Rates
Location: Cardiff, Southern Wales
$104*
Check Rates
No photo provided
Location: Cardiff, Southern Wales
$202*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Sandringham Hotel? Share your experiences!

Do You Own Sandringham Hotel?

Sandringham Hotel Address

21 St Mary Street, Cardiff CF10 1PL, Wales