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“Noisy” 3 of 5 stars
Review of Hilton Cardiff

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Hilton Cardiff
4.0 of 5 Hotel   |   Kingsway, Cardiff CF10 3HH, Wales   |  
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Ranked #12 of 81 Hotels in Cardiff
Cardiff, United Kingdom
1 review
“Noisy”
3 of 5 stars Reviewed February 13, 2014

I stayed in this hotel on a Monday night for one night. Even on a Monday night there was loud music from one of the nearby pubs quite late into the night. I thought that for a chain like Hilton that the soundproofing would be better than it actually was. So wouldn't recommend on that but the rest of the stay was good, very good breakfast. Quite a walk to/from the main train station too.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, March 5, 2014
Thank you for taking the time to write a review of our hotel.

I am very sorry to read your comments regarding external noise and I would like to apologise for any inconvenience caused to you during your visit.

If I can help with any future stays please do not hesitate to contact me.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,563 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jarrow, United Kingdom
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 12, 2014

When you see the brand Hilton you expect to be staying with the best. Stayed here a couple of times with work now and have to say it hasn't lived up to my expectations. Most recent stay was end of January when I was allocated room 224. Arrived no problem and checked in fine. My room was literally right outside the gym entrance so whilst is was handy to make use of the very good and free facilities there was quite a bit of noise from the comings and goings. My main issues however are the rooms are a bit grubby for what I would expect from a Hilton. Stained carpets worn furniture and mouldy tiles in the shower. In addition to this my room was located overlooking The Friary which is a street leading to the Live Lounge. The noise from both this and the people leaving it every night was terrible. I would have asked to be moved like some of my colleagues did but really didn't want to pack and unpack again.
The beds were comfortable and breakfasts were pretty good however and the service in the bar was ok although the lady in there seemed as if she was stressed (and overworked) most nights and therefore didn't smile much.
I will probably stay here again as our company usually chooses but if I had the choice I would probably try elsewhere to see if there is better.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, February 17, 2014
Thank you for your recent review of our hotel.

I was very sorry to read your feedback and apologise for your disapointment on this occasion. Our Guest Relations Manager has contacted you direct regarding these matters.

I am delighted to confirm that we are currently undergoing a full bedroom refurbishment and three floors have been completed and we have had fantastic feedback regarding our new rooms.

I do hope that we can welcome you back to the hotel in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2014

The Hilton Hotel, Cardiff is just across the road from Cardiff Castle and executive rooms on floors 6 and 7 (top floors), as well as the executive lounge, have good views of the castle grounds.
The porter was very helpful on our arrival, taking our bags and suit carriers from the car, putting them on a luggage trolley and taking them to our room while I checked in. We were staying 2 nights at the hotel - Fri and Sat as we were married in Cardiff Castle on the Sat. On the Fri, late afternoon when we arrived in our room there was a small cake on a plate with 'good luck' written in chocolate - very nice! The room was a good size, king size bed, floor to ceiling window with a good view to the front of the hotel, including the castle grounds, tea and coffee making facilities, hairdryer, iron and ironing board and safe. The good sized ensuite bathroom had complimentary toiletries, separate bath and shower cubicle. The only real criticism is that free Wi-Fi was not available in the room. If Wi-Fi was needed it was comparatively expensive. This is quite a let-down considering the price paid for the room. I would expect it to be quite easy for the hotel to include this for free at little or no extra cost to them?
As we had booked an executive room, we had complimentary access to the executive lounge. From 15.00 – 18.00 complimentary tea and cakes were being served. I cannot comment on this as we did not visit the lounge at this time. From 18.00 – 20.00 complimentary soft and alcoholic drinks as well as hot and cold canapés were being served. This was a perfect relaxing evening for us after rushing around making final wedding preparations. The staff in the executive lounge were very polite and helpful.
Sleep that night was disturbed – noise from outside revellers at 3am and the clock tower chiming every 15 mins however, this is the centre of Cardiff! The perfect location of being right in the centre of shops, restaurants, bars and clubs will inevitably bring with it an amount of noise. I think the lack of sleep was also attributable to excitement and possibly nerves before our wedding!
Sat morn we used both the pool and Jacuzzi. It was very quiet and nice and relaxing. Breakfast at the hotel’s restaurant followed which was buffet style, compromising of a good choice of both hot and cold items. I was then in our room waiting for my Dad to come to collect me to then walk me down the aisle, when a staff member delivered a bottle of champagne to the room complete with cupcake on a plate with ‘Congratulations on your wedding day’ written in chocolate. What a lovely surprise! A very nice gesture from the Hilton Hotel, very much appreciated by my husband and me.
After our wedding ceremony and breakfast at Cardiff Castle, we returned to the hotel with approx. 20 guests in tow. There was an impromptu photography shoot in the lobby of the hotel before we finally managed to move our guests on to the venue we had arranged for the evening. The Hotel reception took the ‘photo shoot’ in their stride. It didn't appear to be a problem for them at all. Thank you!
Check out on Sunday morning after breakfast was simple and efficient.
Thanks to all staff at The Hilton Cardiff who helped to make the weekend of our wedding very special and one we’ll never forget.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, February 12, 2014
May I offer you both our congratulations on your recent Wedding!

It was our absolute pleasure to have you stay here with us in the Hilton before your big day and I am so pleased that you liked your surprise Champagne and Cupcake!

I do look forward to welcoming you back to the hotel in the near future and if I can be of any assistance please do not hesitate to contact me.

Kind regards
Louisa Stride
PA to General Manager
louisa.stride@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 10, 2014

My wife and I arrived early and were prepared to leave our luggage in reception, however our room was ready and we were able to not only check in but go to the room to hang our clothes ready for our night out at the New Theatre which is well within walking distance as is the city centre where an oasis of shops are available and a wonderful choice of somewhere to eat

Room Tip: Rooms on the opposite side to late night bars
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, February 12, 2014
Thank you for your review of the Hilton Cardiff.

It is great to read that your room was ready for your early arrival and that you were able to check in and relax before your trip to the Theatre and I do hope that you enjoyed the show.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
louisa.stride@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
llandrindod wells
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2014

I must say that we had a super time at the Hilton Hotel, Cardiff. The staff were terrific (Alan especially). The meal in the evening was second to none. Our friends were celebrating their 25th Wedding Anniversary and the Hilton really made every special - including 3 celebratory plates on different occasions with "Happy 25th Anniversay ( including a small cake)" .and complimentary glasses of bubbly during our meal. The buffet that was brought out for us Saturday lunchtime was wonderful. A great job - thank you the Hilton, Cardiff!! p.s. Our room was brilliant too (only complaint was a bit noisy but what do you expect on a Friday night in Cardiff??)

Room Tip: Ask not to be by the lifts!
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, February 12, 2014
A big thank you for your great review of the Hilton.

I am so pleased that you enjoyed your visit to the hotel and your meal in our Razzi Restaurant for your friend's 25th Wedding Anniversary. I am delighted to read that you enjoyed our special occasion plates and glass of bubbly! Your comments concerning the service from our team and especially Alan are an absolute pleasure to read.

I do hope that we will be able to welcome everyone back very soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Top Contributor
211 reviews 211 reviews
39 hotel reviews
Reviews in 93 cities Reviews in 93 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed February 8, 2014

Stayed here recently on a business trip. This hotel is one of the more modern Hilton Hotels and as such has very nice rooms. My room was huge with a large comfy bed and enormous bathroom. Nice hot shower with lots of hot water. Room was quiet as I had a room at the back. Breakfast was cheaper if booked the night in advance so worked out to be good value. Good breakfast with lots of hot and cold food selections. They have no direct access car park so either pull up to the front and they'll take your car away to be parked or park down the street in the local NCP. NCP is slightly cheaper but not by a lot. It's in a great location really close to the castle and shops so ideal location. Have booked to take my wife here for a weekend away enjoyed it so much.

Room Tip: Rooms at the back are quiet
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, March 5, 2014
I would like to thank you for taking the time to review our hotel.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2014 via mobile

Just returned from a few days in Cardiff. My wife and I stayed at the Cardiff Hilton and have been really impressed with our break. We got a great bed and breakfast deal and the hotel has all the facilities you would expect from an international group. Service has been faultless and very friendly in all departments without being overbearing. Particular credit to reception staff and especially concierge Pedro who recommended great local restaurants.
The Razzi restaurant served up a first class breakfast buffet with everything you could possibly need for a day of sightseeing ahead.
We would certainly recommend Cardiff Hilton and would be very happy to stay again

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 15, 2014
Thank you for your first class review following your visit to Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cardiff
#4 Luxury Hotel in Cardiff
#8 Romantic Hotel in Cardiff
#9 Business Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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