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“A little overrated” 3 of 5 stars
Review of Hilton Cardiff

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Hilton Cardiff
4.0 of 5 Hotel   |   Kingsway, Cardiff CF10 3HH, Wales   |  
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Ranked #12 of 81 Hotels in Cardiff
Cardiff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A little overrated”
3 of 5 stars Reviewed June 24, 2013

The experience at the Hilton in Cardiff is unfortunately overrated. I would definitely advise that you stay in the Marriot or even the Holiday Inn which is town. The rooms are not as clean as you would expect because the rooms are old, that means some bathrooms, like ours, are mouldy. Its not necessarily what you would expect from the 'Hilton'. The Spa facilities are also very very dated, do not expect a clean swimming pool and its annexing services.
But the staff are very kind.
For the amount of money you are paying, you are better off going to a 3 star hotel which is clean and ticks all the convenient boxes.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, June 26, 2013
Thank you for your review of our hotel.

It was really disappointing to read your comments regarding your stay and I am very sorry that we did not meet your expectations on this occasion. Your comments will be taken on board and shared with the team here at the hotel.

I do hope that we will have the opportunity of welcoming you back and if there is anything that I can do to assist please do not hesitate to contact me.

Kind regards
Louisa Stride
PA to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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English first
Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2013

Right in the centre off Cardiff , oppersite the castle and the centre for shopping and nite life.
Hotel has nice spa but not as good as some hiltons i'v stopped in.
Hotel staff were delightful and very helpful.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bracknell
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 24, 2013

We took our 2 children here for the weekend and this hotel was in a fantastic location for the castle and national museum. We upgraded to Executive and our only niggle was as it was a Saturday night the Executive Lounge only served alcohol 6-8pm, which although we didn't plan to drink a lot it would have been nice if it was a bit later, so we could have had a glass of wine or beer after a full day out. Otherwise the staff were superb, the Excutive Lounge had great veiws of the castle and we would already want to go again. Ideally I would have liked to have a suite with a separate room for the children, but I don't think they have them here (unlike Hilton Aviemore), but it was still great, with a lovely big bathroom with large walk in shower and separate bath. The pool was nice and quiet when we went Saturday early evening, although they mentioned they have swimming lessons Sunday mornings from 9am. There are not much in the way of individual changing rooms but perfectly adequate. The kids also loved the glass lift which went up through the middle of the atrium, although the one time we used the stairs we got lost on the first floor as they seemed to stop there. Our room was on the fifth floor, which was quiet with no road noise. The air conditioning was also user friendly although it did tend to blow on the bed a bit. Parking is a bit pricey at £20 valet parking at the hotel or £18 at the nearest NCP car park, but it is a capital city.

Room Tip: Ask for a high floor for travel noise and castle veiw if possible.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 22, 2013 via mobile

Arrived at hotel and left car with concierge which was great. Rooms a little dated and too much mould in shower for a junior suite. A little too noisy at pub closing time but is a city centre hotel Staff helpful and friendly and location is perfect for stadium shopping and nightlife.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
2 reviews
5 of 5 stars Reviewed June 22, 2013

From the time we stepped in until the last moment of our stay, everything was PERFECT:
Wonderful staff with friendly approach and nice smile on all faces.
A very nice surprise was arranged for us, to celebrate our wedding anniversary.
Clean and tidy room with a very comfortable bed. A wide variety is served at the breakfast, satisfying all tastes.
Perfectly located close to the shopping centers and other interesting places to visit in Cardiff.
Had dinner once at the Razzi Restaurant. The food was delicious and the service excellent.
Would highly recommend this hotel.
Youyou

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, June 26, 2013
Thank you for taking the time to post a review of our hotel.

Your comments are a pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2013 via mobile

Me and my wife stayed here again for our second visit , but this time we decided to book the king executive room,with access to the VIP lounge , which we found great , with free beers and wines and snacks ,
The room was spotless again ,and staff very friendly , especially the gentleman outside who helps with luggage etc ,great location and room service was very fast and food delicious ....

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, June 26, 2013
Thank you for taking the time to post a review of our hotel.

I am so pleased that you enjoyed your visit to our hotel and your comments are a pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanfechain, United Kingdom
Top Contributor
67 reviews 67 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed June 20, 2013

The Hilton Cardiff is our place to stay when down south. On our last visit at the end of May we were celebrating my daughter's birthday. My wife had casually mentioned this when making the booking, and without making a fuss or embarrassing my daughter, everyone seemed to know and wished her a happy birthday. A decorated plate of chocolates was delivered to our room, and dinner was capped with the presentation of a birthday cupcake. Thankfully, tastefully, no singing.

Everything about the Cardiff Hilton is relaxing - from the time I pull up and hand over the keys for valet parking (worth £20), and hand the bags over to the porter. The hotel is modern and spacious with an atrium layout. The leisure facilities are great, the dining options are reasonable and the barman makes a mean martini.

However, I have yet to get a decent view from my room, irksome as the hotel is just across from Cardiff Castle and the National Museum of Wales - two superb but very different structures. So Hilton Cardiff, what do I have to do for a good view?

Location is unbeatable. Because this is a modern Hilton, the rooms are spacious.

If I had to choose two reasons for staying at the Cardiff Hilton, or any Hilton for that matter for matter, the two reasons would be the ridiculously luxurious marble bathrooms (with ridiculously fluffy white towels) and the consistently superb silver service buffet breakfasts - if you can have a silver service buffet....

Staff friendly and helpful, rooms immaculate, good restaurant and a great bar. What more could you want?

Room Tip: Ask for an upper floor facing the castle. That way you get a good view with a minimum of noise from...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cardiff
#4 Luxury Hotel in Cardiff
#8 Romantic Hotel in Cardiff
#9 Business Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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