I have stayed at this hotel for many years now, but the service and quality has slowly declined. It used to be a true 5 star, but now it barely meets 3 star.
The spa is fautless, and is probably the hotel's only saving grace. The pool has fabulous views across the bay, and the jacuzzi is also lovely.
However, the service has really declined. We travelled in a party of 5 for a birthday celebration, and we had booked the twin rooms months in advance. Upon check in, they had lost the booking and we ended up in an adapted twin for disabled use, which was totally unsuitable for us. Our room also had a loud buzzing air con unit, so we asked to be moved. After four hours and many phone calls, this was eventually honoured. However, this had also happened on my previous stay, so the maintenance of the hotel definitely needs to be looked at. Their customer service is also poor, as the receptionist told me it was my fault we needed to change rooms, and made it feel like a big ask.
We had also requested wine and a birthday balloon for the room of my cousin,but it ended up in the wrong room as well. The 2 star service lets it down.
The rooms (if you get lucky) are spacious and soundproofed, with unrivalled views. Just be prepared for problems from start to finish, most of which will not be resolved.
- Official Description (provided by the hotel):
- The St David's Hotel & Spa is situated on the waterfront of Cardiff Bay. Dynamic and contemporary in style, the hotel incorporates an impressive floor-to-ceiling, glass-backed atrium that provides a vision of space and natural light. All bedrooms have private balconies and waterfront views. Just five minutes from the centre of Cardiff, St David's Hotel & Spa is adjacent to Mermaid Quay with a wide range of entertainment including The Wales Millennium Centre. ... more less
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- Also Known As:
- St. David`s Hotel Cardiff
- St Davids Hotel Cardiff
- Cardiff St Davids Hotel
- St Davids Cardiff
- The St. David's Hotel & Spa Cardiff, Wales