We booked this hotel as a romantic weekend away, paid £134 for a business room for 1 night so we were expecting a quality hotel. On arrival, parked in the hotel car park which we were under the impression that it was complementry but found out they charge £15 for parking so before we had even got into our room the rate had pushed upto £149 per night. The hotel from outside looked the business and so did the reception area, very smart and polite staff. We were alocated a room on the top floor which we thought would be great to see over the city. On entering the room all I can say is that we were very disappointed. the room over looked a gravel carpark and railway track, but that cant be helped so this wasnt a problem, cant really say that it was the hotels fault whats built around it. The rooms dont look as plush as pictured on the website and for the age of the hotel the room was looking very tired, worn carpets stained throw on bed, scuffed walls etc. The bathroom did look nice though and had nice little touches. We dedcided to go to the hotels spa (one of the reasons we booked this hotel) cant comment on this as when we arrived at the spa we were told there was a hen party in there and to come back in the morning???? Which were thought was a bit poor. We had booked breakfast; on arrival at the restaurant in the morning there were no staff to be seen! This was at 9.45, there were quite a few people eating, after a while we decided to just find some where to sit, as we felt lemons just standing there, Staff did appear but didnt seem to have a clue what they were meant to be doing . The cooked breakfast was, well, not much there, nothing seemed to be replenished well and when it was, came out in drips and draps which meant you had bacon and beans then 5-10 mins later the sausages and mushrooms were brought out. honestly breakfast service was a joke, very poorly managed. This review does sound really bad but unfortunately this is what we experienced. I can only say that there are by far better hotels in Cardiff which you can stay in for £149 and under. If you do end up staying here just dont expect too much for your money.
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- Also Known As:
- Radisson Blu Hotel, Cardiff Hotel Cardiff
- Radisson Blu Hotel, Cardiff Wales