I'll skip over the awkward atmosphere that arose after there was some confusion on the landlady's part about my booking and stick to the facts:
Arrived late afternoon on sunday, room looked nice, clean lovely bed and antique furniture. However, I had one teabag, and 5 green tea bags, but no spoon. Over the 3 days I stayed at Farlan House this was never rectified, nor was the tea replenished. When I tried to put my clothes away I found all of the hangers on the bottom of the wardrobe, a random magazine and an old scarf. In the cupboard I found a box for an airgun containing an old pair of converse, russian money, an old wallet, a book about being manly plus strepsils, contact lenses, hair clippers and a bicylcle repair kit. I managed to fill my small bin with the two bottles of water supplied on the first night. My door could not be locked from the outside, meaning my belongings were unprotected while I was out, and the friend I stayed with didn't have a lock on the inside of their room either.
The next day while I was out the bed was made, but the bin wasn't emptied. Water was replensihed and subsequently drank. That evening I used a glass for orange juice, and the teapot and cup for the one teabag. Also, the only socket for the kettle is behind the television, meaning you have to boil the kettle in a different place to where you make the tea! Plus, there was no milk in the room, and I bought my own, but this went off.
The next day, the bed was not made at all, my bin overflowed into a carrier bag, my towels had nowhere to dry properly, I discovered by searching for a cat that entered my room that my bed was supported by a stack of books, the dirty cup and glass remained in place, and I still had no teaspoon or more tea. I didn't get any more water either. I was still paying the £40 a night, same as the previous nights, so why the change? I asked the landlady if i needed to bring my dishes down and remove my own rubbish, hoping this would prompt her into giving the room a once over, but she only took the dirty cup and glass, and didn't do anything else. There were 3 opportunities each day to enter my room as I was visiting my fiance who had a serious operation each day, so the lady had plenty of time to enter my room, but simply told me she just hadn't been up there. In that time I'd seen her watching t.v. and making dresses at a sewing machine. Even after the prompting there was a two hour opportunity while I was over at the hospital. Returning late in the evening after seeing a poorly loved one and finding a dirty room is very disheartening.
There was no offer of any kind of transport, despite her knowing we were public transport reliant, and I also asked about bus services, to which she was oblivious, stating that she goes everywhere in a car.
I feel the proprietor has become complacent as the only B&B in Llandough, and has let her standards slip. She's a nice lady, and I really don't want to complain, but I had such an awful stay on top of an already stressful situation that I feel I need to let her, and other people, know what it was like.
Also, the landlady did tell me she was registered with TripAdvisor, which may explain the other much more positive reviews (especially the first one).
- Also Known As:
- Farlan House Bed & Breakfast Cardiff, Wales