Extremely unhelpful manager. My daughter was visiting Cardiff to see the University and we booked a double room via one of the advertising sites the hotel uses. I assume what happened was a default booking date was copied into the reservation (made on Wednesday afternoon for a room on Thursday night).
When printing out the reservation the next morning we noticed the date was incorrect and rang the hotel (around 11 am) to change the date. Despite the room being vacant on the Thursday night the hotel refused to amend the date and tried to make us pay for it a second time. After two phone calls they wouldn't budge so we had to book another at hotel.
The date erroneously booked was 17 days into the future so there was plenty of time to resell it.
It doesn't bode well for any other aspects of a hotel when the proprietor that is so mean-minded as to act like this (Ryanair comes to mind).
I'll definitely avoid any of the other hotels in this group too, I assume corporate policy is behind this attitude.
- Also Known As:
- Cardiff Sleeperz Hotel
- Sleeperz Hotel Cardiff Wales
- Official Description (provided by the hotel):
- A modern lifestyle hotel built with great design in mind. Centrally located in the heart of Cardiff next to the main rail station. Wooden floors, tiled wet rooms and tactile leather finishes make Sleeperz Hotels appeal to both leisure and business travellers. A restaurant/breakfast area overlooks the central square; our lounge bar area has a wood burning fire and beautiful leather sofas. Rates include FREE WiFi and national UK calls. ... more less
- Reservation Options:
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